Systems Engineer - Client Management

Job Description

This position's responsibility, under general direction, is to assist in designing major sections of the enterprise client management environment including back-end management functions and unifying client management processes and practice across the district. This position differs from others in its class by the complexity of system and applications/scope on which it works and the amount of guidance it requires.

Function as part of a cohesive client management team including actively sharing ideas, participating in meetings, staying current with applicable technology developments and trends, cross-training with other team members, and thinking creatively.

A technical test may be administered at our JSCEE office.25%
• Plans and implements software/hardware and network systems to facilitate efficient management of client systems including Windows, Mac, iOS, and others with a focus on increasing proactivity, automation, and efficiency.

10%
• Plan and implement standard client management processes to be used across the whole district.

5%
• Provide technical support, troubleshooting, and solutions for more complex and larger scale client technical issues or problems.

25%
• Perform client management tasks such as configuring and sustaining client, management systems, automation, application packaging, optimizing, computer policy editing, patch management, login scripts, and software distribution.

20%
• Work on individual and team projects, including organizing or leading projects as assigned.

5%
• Document and communicate changes, solutions, and progress effectively to field support, Tech Line, team members, and other relevant parties

4%
• Provide direction, guidance, resources, and training for field support and others about client management processes.

3%
• Maintain documentation of configurations and other items as appropriate.

3%
• Work collaboratively with the field support, Telecom, System Ops, and others as needed.

OTHER FUNCTIONS:
• May perform related duties consistent with the scope and intent of the position.

DISTRICT-WIDE CORE COMPETENCIES:
Collaboration
Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
• Is seen as a team player who encourages efficient and effective collaborations.

• Works skillfully in difficult situations with both internal and external groups.

• Represents his/her own interests while being open-minded to other groups.

• Builds respectful and productive relationships internally and externally.

Getting Results (Action Oriented)
Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.
• Demonstrates a strong sense of urgency about solving problems and getting work done.

• Focuses on achieving the goal even in the face of obstacles.

• Assumes responsibility for starting and finishing work with minimal supervision.

• Strives for new levels of performance.

Decision Quality & Problem Solving
Uses analysis, wisdom, experience and logical methods to make good decisions and solve difficult problems with effective solutions; appropriately incorporates multiple inputs to establish shared ownership and effective action.
• Weighs the consequences of options before making a decision.

• Applies appropriate criteria to situations for the purpose of making decisions.

• Displays self-confidence in own judgment.

• Focuses in the facts and solutions instead of opinions and problems.

Integrity
Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Deals with people and situations in an honest and forthright manner.

• Represents information and data accurately and completely.

• Represents the confidentiality of information and concerns shared by others.

• Takes ownership if a mistake is their own and does not blame others.

Accountability
Holds self and others accountable for measurable high-quality, timely and cost-effective results; determines objectives, sets priorities and delegates work; accepts responsibility for mistakes; complies with established control systems and rules.
• Takes responsibility and action as if the risks (financial or otherwise) are his or her own.

• Holds individuals and team accountable for their actions and results.

• Initiates action even if outcome is uncertain and is willing to accept the consequences of failure.

• Aligns own activities and priorities to meet broader organizational needs.

• Demonstrates courage and confidence in his or her own ability.

RELEVANT COMPETENCIES:

Functional / Technical Skills
Possesses required functional and technical knowledge and skills to do his or her job at a high level of accomplishment; demonstrates active interest and ability to enhance and apply new functional skills.
• Understands the technical aspects of the job and keeps up-to-date on key technical or functional aspects of the job.

• Applies appropriate technical/functional knowledge to address situations in a timely manner.

• Thinks of ways to apply new developments to improve organizational performance.

• Shares expertise and skills with others when appropriate.

Technical Learning
Quickly learns and integrates new technical skills and knowledge; seeks out avenues to enhance technical knowledge.
• Picks up and integrates technical skills quickly.

• Recognizes trends and effectively prepares for changes.

• Seeks out opportunities to advance one's learning in relevant technical disciplines.

Time Management
Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.
• Focuses his/her efforts on the most important priorities.

• Uses time effectively and efficiently.

• Handles multiple-tasks effectively and efficiently.

• Values other people's time.

Interpersonal Skills
Is warm and easy to approach; builds constructive and effective relationships; uses diplomacy and tact to diffuse tense situations; has a style and charm that immediately puts others at ease and disarms hostility.
• Relates well with others

• Builds constructive and effective relationships.

• Considers and responds appropriately to the needs and feelings of different situations.

• Is tactful, diplomatic and demonstrates consistency and fairness.

KNOWLEDGE, SKILLS & ABILITIES:
• Design, planning, and operation of client management systems, processes, and tools.

• High level of technical expertise in one or more client operating systems (Windows, Mac, iOS)

• Proficient in one or more scripting languages

• Understanding of TCP/IP communications and troubleshooting

• Able to examine current environment and practices and find ways to improve and be more efficient.

• Problem solving and troubleshooting skills.

• Communication skills

• Working in a team environment.

Desired

• Knowledge and experience with SCCM or similar, Filewave or other MDM, OS X Management, and GPOs.

• Familiar with SEP, WSUS, SQL/WMI, Student Information Systems, XML, Software and OS Deployment techniques

• Extensive knowledge of scripting languages. Primarily Powershell, VBS, KIX, UNIX Shell

EDUCATION/EXPERIENCE:

A typical way to obtain the knowledge and abilities would be:

Two (2) to four (4) years of related technical experience required; demonstrated experience showing a high level of technical skills and problem solving; one (1) year of client management related experience is preferred; Bachelor's degree in computer science or related field or completion of equivalent training; equivalent work experience may substitute for the education requirement on a year-for-year basis; or an equivalent combination of education and experience.

Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities to perform the work will be considered.

Certification & Licences
Applicable certifications are a plus

CLEARANCES:
Criminal Justice fingerprint and background check