Quality Outreach Specialist

Job Description

Medical Services is hiring a Quality Outreach Specialist that will work remote in North Dakota.
As our Quality Outreach Specialist, you will strengthen access to primary care for Medicaid members by serving as a vital connector between members and providers across North Dakota Medicaid. You will play an important role in supporting long-term health outcomes by encouraging member engagement through thoughtful, strategic outreach that aligns with North Dakota’s Medicaid quality strategy. You will participate in regular team meetings, support targeted initiatives that move us toward the goal of becoming the healthiest state in the nation, and handle entry-level data tasks that help drive informed decisions. You will bring a natural sense of motivation and drive to improve outcomes for targeted populations and help enhance the quality of services recipients receive. Your work will support activities that promote preventive care and ensure compliance with federal and state Medicaid quality requirements, including Early and Periodic Screening, Diagnostic and Treatment (EPSDT) services.
To succeed in this position, you will bring an understanding of medical home concepts. You are able to communicate comfortably across many platforms with a wide variety of stakeholders and be able to self-motivate in a remote environment. You will look at Medicaid as a whole rather than focusing on individual cases and bring a genuine desire to make a difference. You will manage rapid changes with ease and be comfortable pivoting from one task to another. Having prior knowledge of clinical processes and quality improvement will be beneficial for you.  You will lift people up with a positive attitude and ambition to learn in an ever-changing environment.
To be considered for this position you must have the following: a bachelor's degree in a related health and human services field (nursing, population health, public health, social work, etc.) and experience working in a population health focused or medical home model of care. You are required to become Patient Centered Medical Home Content Expert certified within one year of employment if you are not already.
Location
This position is remote in North Dakota and must have the ability to travel as needed.
About HHS
ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.
To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures
Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications, credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Paula Bighorn at pabighorn@nd.gov or at (701) 328-7475.
Employing Unit ND HHS – Medical Services
TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290.

Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.