Mission Operations Manager - UK

Job Description

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage-domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com.

What to Expect

The Business Development team is the go-to-market engine of CHAOS, sitting at the intersection of Growth, Mission, and Capture. As we scale, operational excellence becomes a competitive advantage.

As a Mission Operations Manager, you'll solve the execution problems that determine whether we win. You'll represent Mission and embed with cross-functional teams across Growth, Engineering, Manufacturing, Finance, and Revenue Operations to understand how work actually gets done, identify where execution breaks down, and build systems that allow the organization to move faster.

This isn't a project coordinator role. It's an operator role. You'll translate strategy into execution, create clarity from ambiguity, and remove friction before it impacts our customers. One month you may be redesigning our deployment planning process; the next, building new operating rhythms for training initiatives or developing the metrics that help Leadership make better decisions.

Success in this role means our teams are aligned, our customers are supported, and our organization can continue scaling without adding unnecessary complexity.

This role reports to the Chief of Staff, Business Development, and supports the Mission organization.

What You'll Do

Design Operational Systems That Scale

• Translate strategic priorities into operational reality, identifying gaps between strategy and execution before they impact customers.

• Design and continuously improve scalable workflows across demonstrations, deliveries, customer onboarding, training, resource planning, approvals, and cross-functional handoffs.

• Build repeatable operating models, playbooks, and templates that enable the Mission organization to scale while preserving flexibility where it matters.

• Identify operational bottlenecks and remove execution friction to improve speed, quality, and predictability.

Turn Activity into Insight

• Define the metrics that matter and establish the systems to measure, track, and report on operational performance.

• Maintain high-quality data across dashboards and other business systems to enable informed decision-making.

• Analyze operational trends, identify opportunities for improvement, risk mitigation and provide actionable recommendations to leadership.

Embed Across the Business

• Partner closely with cross-functional teams to understand how work gets done and where it can be improved.

• Establish operating rhythms, communication cadences, and decision-making processes that keep teams aligned and execution on track.

• Drive accountability across teams without direct authority by building trust, creating clarity, and maintaining momentum.

• Anticipate risks, surface dependencies early, and ensure the organization is prepared to execute at every stage of the customer lifecycle.

What Makes You a Great Fit

• You have a customer service mindset.

• You thrive in high-execution environments where ownership is expected and ambiguity is constant.

• You naturally gravitate toward solving operational problems and improving how teams work together.

• You can quickly become conversant in unfamiliar domains and earn credibility with technical and operational stakeholders.

• You balance structured thinking with pragmatism, knowing whe