Information Technology Specialist I

Job Description

Job Description and Duties
This position is located at the DMV Headquarters in Sacramento. DMV's Information Systems Division (ISD) is seeking a motivated Information Technology (IT) Specialist l's to be part of a dynamic team that serves as vendor
liaisons. The incumbent acts as the single point of contact by facilitating projects and efforts between OMV and CDT and serves as customer administrator for the CDT ServiceNow Case Management System.

The incumbent's responsibilities include identifying, tracking, managing, and mitigating efforts and projects specific to applications and/or infrastructure hosted at the CDT Data Center. In addition, the incumbent ensures OMV applications and infrastructure remain in compliance; coordinates change requests; and communicates information via meetings, technical communication bulletins, and management briefings while tracking all information. The incumbent creates and submits cases to grant business partners access to OMV data, and makes recommendations to workflows. Furthermore, the incumbent processes requests for purchases and/or renewals of software of the CDT contracted vendors. All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply. The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position. To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process. You will find additional information about the job in the Duty Statement .

Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I

Special Requirements
The position(s) require(s) a Background Investigation be cleared prior to being hired. Applicants must be eligible for appointment (e.g., must take and pass examination); see Who May Apply section below for more information. Additionally, applicants must have authorization to work in the United States. Please note that we are unable to provide visa sponsorship at this time. Using the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Advertisement may be used for subsequent vacancies within 180 days. Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission. Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board. If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies. Foreign Transcript Evaluation (CL-635)

Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of and experience in project coordination. Ability to deliver services with a focus on excellent customer service. Ability to communicate effectively both verbally and in writing. Ability to organize workload to accommodate changing priorities and manage multiple assignments. Ability to demonstrate tact and good independent judgement. Understanding of IT concepts, tools, and methodologies to facilitate informed discussions. Efficiently managing time and resources to ensure project milestones are met on schedule. Experience with Microsoft Projects, Visio, Project Online, Excel, and Service Now.

Minimum Qualifications

Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board. If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies. Foreign Transcript Evaluation (CL-635) Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of and experience in project coordination. Ability to deliver services with a focus on excellent customer service. Ability to communicate effectively both verbally and in writing. Ability to organize workload to accommodate changing priorities and manage multiple assignments. Ability to demonstrate tact and good independent judgement. Understanding of IT concepts, tools, and methodologies to facilitate informed discussions. Efficiently managing time and resources to ensure project milestones are met on schedule. Experience with Microsoft Projects, Visio, Project Online, Excel, and Service Now.