Eligibility Worker Lead

Job Description

Three Rivers Human Service Zone is hiring an Eligibility Worker Lead in Mandan, North Dakota
Three Rivers Human Service Zone is seeking an Eligibility Worker II Lead for the Economic Assistance Team. In this role you will provide training to new team members, programmatic technical assistance to all team members, maintain case work, and assist zone leadership as needed.
Example of Duties:

• Comprehensive program knowledge of Medicaid, Supplemental Nutrition Assistance Program (SNAP), Low Income Home Energy Assistance Program (LIHEAP) and Child Care Assistance Program (CCAP).

• Strong knowledge of economic assistance computer systems.

• Ability to provide solution-based and operational feedback to the Human Service Zone Director and others.

• Strong teamwork approach and communication skills to inform, guide, mentor, and motivate team members.

• Genuine desire to serve in a mentorship role designed to cultivate and grow Three Rivers Human Service Zone economic assistance team.

• Model Leadership behaviors that support the mission, vision, and values of Three Rivers Human Service Zone and statewide economic assistance program efforts.

To succeed in this position, you must possess excellent verbal and written communication skills, along with strong teamwork and collaboration abilities, and the capacity to make effective decisions in a dynamic and evolving environment with diverse populations. You will also need to have a strong understanding of Medicaid, SNAP, LIHEAP and CCAP policies.
Minimum Qualifications:
Requires one year of work experience involving duties directly related to determining eligibility for human services economic assistance programs. Plus, it requires one of the following:

• Completion of the eligibility worker one year certificate program

• Completion of 90 semester hours or 135 quarter hours of a bachelor’s degree program

• A high school diploma or equivalent and three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, or housing assistance, or working in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, computer or data processing fields

• Three years of any combination of education and experience listed above.

Must maintain valid driver's license
Working for Three Rivers Human Service Zone:
Three Rivers Human Service Zone partners with the Department of Health and Human Services and Morton County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Morton County as a Morton County employee.
Three Rivers Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package.
Employees enjoy ten paid holidays, as well as earning both annual leave and sick leave days.

About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

Application Procedures
Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications, credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Mandy Garrett by email: mgarrett@nd.gov or phone: (701) 328-7787.
Employing Unit ND HHS – Three Rivers Human Service Zone
TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290.

Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

Minimum Qualifications

Requires one year of work experience involving duties directly related to determining eligibility for human services economic assistance programs. Plus, it requires one of the following: • Completion of the eligibility worker one year certificate program • Completion of 90 semester hours or 135 quarter hours of a bachelor’s degree program • A high school diploma or equivalent and three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, or housing assistance, or working in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, computer or data processing fields • Three years of any combination of education and experience listed above. Must maintain valid driver's license