Subject Matter Expert (ISO)

Job Description

Location: Washington, DC (CA/PPT Headquarters, SA-17, 600 19th Street NW)

Work Arrangement: On-site (telework only as identified and approved by CA/PPT)

Type: Full-Time

Clearance: Active SECRET security clearance; Department of State building pass required

Travel: None anticipated

Status: Contingent Upon Award

Company Overview:

Since 2017, Kymber Consulting Group has been blazing a trail through the consulting landscape, providing solutions across healthcare, defense, and civilian sectors. We're trusted advisors for high-visibility, high-impact engagements, rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value, tailored, and innovative solutions. Our engagement teams are built to meet each client's unique needs. Our employees currently support a variety of Defense and Civilian agencies.

Job Summary:

We are seeking a highly qualified Subject Matter Expert (ISO) to support the U.S. Department of State, Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). CA/PPT directs a nationwide network of 29 passport agencies and centers and nearly 8,000 acceptance facilities that issue approximately 20 million passports each year, and is strengthening its headquarters operations through ISO 9001 quality management and Scaled Agile (SAFe) practices. The ISO Subject Matter Expert leads documentation to ISO and other international documentation standards and identifies, analyzes, and solves problems that may affect the quality of CA/PPT services. This is a Key Personnel position under the contract.

Responsibilities and Duties:

• Lead development and control of program documentation in accordance with ISO 9001 and other international documentation standards.

• Identify, analyze, and solve problems that may affect the quality of services.

• Lead internal quality audits, root-cause analysis, and corrective-action tracking for the Quality Control Plan.

• Apply Lean Six Sigma methods to measure process performance and sustain improvements.

• Advise CA/PPT offices and contractor staff on ISO-aligned procedures, records, and continual improvement.

• Train staff on quality management practices and documentation standards.

Qualifications and Skills:

• Minimum education: Master's degree in a related field (16 years of relevant experience may be substituted for the degree).

• Minimum experience: 10 years of specific experience in quality management and ISO standards.

• Required credentials: ISO credential (e.g., ISO 9001 Lead Auditor or Lead Implementer) and Lean Six Sigma certification.

• Demonstrated expertise im

Minimum Qualifications

Master's degree in a related field (16 years of relevant experience may be substituted for the degree). • Minimum experience: 10 years of specific experience in quality management and ISO standards. • Required credentials: ISO credential (e.g., ISO 9001 Lead Auditor or Lead Implementer) and Lean Six Sigma certification. • Demonstrated expertise im