Performance Management Coordinator (PPM III)

Job Description

** This position is only open to current King County employees. **
Are you passionate about using data and performance measurement to help organizations make better decisions and deliver meaningful results? The King County Department of Local Services, Road Services Division is seeking a Project/Program Manager III - Performance Management Coordinator in the Director's Office. This is an exciting opportunity to help shape how Road Services measures success, tracks progress, and communicates the results of its work to leadership and the public.
In this role, you will help develop and establish systems to maintain performance measures and reporting processes for Road Services' Monthly and Quarterly Business Reviews, as well as public-facing reporting on Connecting King County investments funded through the King County Transportation District (KCTD). You'll work closely with subject matter experts across the division to turn program goals and commitments into meaningful performance measures and practical reporting tools that support informed decision-making and continuous improvement.
If you enjoy solving problems, bringing people together, and building systems that make complex information easier to understand and use, we encourage you to apply! This is a hands-on opportunity to lead meaningful projects, collaborate with colleagues across disciplines, and help Road Services demonstrate the value of its services and investments to the communities it serves.
About the Department of Local Services (DLS)
King County is the local service provider for roughly 250,000 residents who live in unincorporated communities. The Department of Local Services includes the Director's Office and the Road Services and Permitting Divisions, providing a single executive point of accountability for delivering local services. The Road Services Division plans, builds, operates, and maintains roads and bridges that connect people and communities across unincorporated King County.
Our commitment to Equity, Racial and Social Justice
The Department of Local Services is deeply dedicated to fostering Equity and Racial and Social Justice in every aspect of our work. Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and perspectives of our employees, our partners, and the communities we serve. We work to dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge that this journey is ongoing, and we remain steadfast in our efforts to create positive change for our employees and the communities we serve.Applying equity, racial, and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

• Develop and implement a Road Services performance measurement plan that establishes consistent approaches for defining, collecting, validating, analyzing, and reporting performance information.

• Collaborate with division leadership, program managers, and subject matter experts to develop meaningful performance measures that assess progress toward organizational goals, service commitments, program delivery, and community outcomes.

• Lead the development and ongoing improvement of the division's Monthly Business Review process, providing leadership with timely information on performance, progress toward commitments, emerging trends, risks, and opportunities for improvement.

• Establish reporting schedules, templates, roles, responsibilities, and standard work to support consistent preparation, presentation, and follow-up for Monthly Business Reviews.

• Develop performance measures and reporting processes for Connecting King County investments funded through the King County Transportation District (KCTD), including measures that demonstrate investment delivery, results, and benefits to communities.

• Develop and improve tools and processes for tracking program and project commitments, milestones, schedules, expenditures, accomplishments, risks, and outcomes, coordinating with existing financial, project management, and operational reporting systems.

• Work with subject matter experts and data owners to establish consistent measure definitions, calculation methodologies, data sources, reporting frequencies, documentation, and quality-control procedures.

• Analyze quantitative and qualitative performance information to identify trends, performance gaps, emerging risks, and opportunities for improvement. Develop findings and recommendations to support management decisions and improve program and service delivery.

• Plan and facilitate multidisciplinary working sessions with Road Services leadership, program managers, finance, communications, technology staff, and other partners to develop measures, resolve reporting challenges, and improve business processes.

• Coordinate with technical staff to prepare dashboards, scorecards, reports, presentations, and briefing materials that communicate complex performance information clearly to technical and nontechnical audiences, including division leadership, employees, and elected officials.

• Perform additional duties or special projects as assigned.

Minimum Qualifications:

• A bachelor's degree in public administration, business administration, public policy, data analytics, or a related field, OR any combination of education, training, skills, and experience that demonstrates the ability to perform the duties of this position.

• Experience developing, maintaining, coordinating, or improving systems and processes for tracking projects, programs, or operational activities, including schedules, milestones, accomplishments, expenditures, and deliverables.

• Experience collecting, tracking, analyzing, or reporting information to help assess program performance, service delivery, organizational goals, or operational improvements.

• Ability to develop, implement, or improve practical processes and tools for tracking performance, collecting data, monitoring progress, and supporting consistent reporting.

• Experience coordinating or managing projects, initiatives, or business processes, including organizing work plans, tracking deadlines and deliverables, coordinating across teams, identifying challenges, and supporting successful implementation.

• Strong analytical and problem-solving skills, including the ability to organize and evaluate quantitative and qualitative information, identify trends or areas for improvement, and develop findings or recommendations to support management decisions.

• Experience maintaining accurate records, organizing information, and establishing or following consistent practices for data collection, documentation, quality assurance, and reporting.

• Strong collaboration and coordination skills, including experience working with subject matter experts, managers, and multidisciplinary teams to gather information, resolve issues, improve processes, and accomplish shared goals.

• Strong written, verbal, and visual communication skills, including the ability to organize and present information clearly through reports, presentations, correspondence, or other communication materials for different audiences.

• Proficiency with Microsoft Excel and experience using spreadsheets, databases, reporting systems, or other tools to organize, analyze, track, or communicate information.

• Ability to incorporate equity and social justice considerations into work processes, program planning, performance reporting, or service delivery, including consideration of how programs and services affect different communities.

Key Competencies:

• Optimizes Work Processes - Identifies opportunities to improve business processes and establishes practical, repeatable approaches that increase efficiency, consistency, and effectiveness.

• Analytical Thinking - Examines information from multiple sources, identifies patterns and underlying issues, draws sound conclusions, and develops practical recommendations.

• Plans and Aligns - Establishes priorities, organizes work, coordinates resources, and develops realistic plans to achieve objectives and meet commitments.

• Collaborates - Builds productive working relationships across teams and disciplines; works effectively with others to achieve shared goals.

• Communicates Effectively - Develops and delivers clear, concise, and audience-appropriate information through written, verbal, and visual communication.

• Resourcefulness - Navigates ambiguity, resolves problems, and makes effective use of available information and resources to move work forward.

We Would Love It If You Have:

• Experience establishing or improving organizational performance measurement frameworks, program evaluation approaches, or public-facing performance reporting.

• Experience working in government, transportation, infrastructure, public administration, or other organizations responsible for delivering complex programs and public services.

• Familiarity with Results-Based Accountability, Lean, continuous improvement, or similar performance-management and process-improvement approaches.

• Experience using Power BI, Tableau, advanced Excel, or similar tools to develop dashboards, analyze performance information, or communicate results.

• Experience developing measurement plans, data dictionaries, reporting standards, or quality-control procedures to improve the consistency and reliability of performance information.

Interview Schedule: Applicants who pass the initial screening will be invited to participate in an interview the week of November 9, 2026.
Who may apply: This recruitment is open to current King County employees only and may be used to fill current and or/future career service, term-limited temporary, short-term temporary, and or/special duty positions over the next six months.
Selection process: Applicants will be screened for clarity, completeness, and competitiveness. Minimum qualifications and answers to supplemental questions must be demonstrated in your application materials. The most competitive candidates may be invited to participate in one or more interviews.

Work schedule: The work week is normally Monday through Friday, 8:00 a.m. to 5:00 p.m., but may at times require work on the weekends, or outside of normal business hours. This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime pay.
Emergency designation status: This position has been designated as: Non-Mission Critical - Employees who staff county functions or services that may be delayed, suspended, or diverted in an emergency while essential functions are prioritized Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather.
Union Membership: PROTEC17
Teleworking Requirement: The employee in this position will work in the office at least three (3) days a week to foster connection and responsiveness and will be expected to arrive prepared and on time.

Work location: The employee will report to work at King Street Center (201 S. Jackson Street, Seattle, WA 98104). Employees will have access to shared workspaces at various King County facilities and may be required to report to offices in Unincorporated King County.
Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a King County-issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. King County has a robust collection of tools and resources to support working remotely.
Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
To apply: If you are interested in pursuing this position and supporting King County's vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.
If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Janice Antonio at jantonio@kingcounty.gov.
King County's Vision, Mission, and ACTIVATE Values unite us.
King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.
Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you have any questions regarding this recruitment, please contact Janice Antonio, HR Analyst, by email at jantonio@kingcounty.gov, or by phone at 206-263-2003.