Customer Service Representative

Job Description

Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.
• Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;

• Obtain necessary information to process service request or resolve problem;

• Prepare service order or other paperwork fulfill citizen's request for service;

• Accept payments and maintain receipts;

• Provide information to citizens; explain policies and procedures;

• Prepare and maintain records using computer or other office equipment;

• Answer multi-line telephone and route calls; transfer field requests for service to dispatch by approved method;

• Schedule intake appointments;

• Promote programs LAS offers;

• Promote animals available for adoption, foster, transfer, overnights, and doggy day out.

• Process daily receipts and reports for reconciliation;

• Perform related duties as required.

Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:
Physical exam required
Knowledge of:
• Customer service techniques, basic office procedures;

• State laws and city ordinances.

Ability to:
• Deal effectively with others in a courteous manner;

• Keep calm and professional in all situations;

• Prepare and maintain accurate records; prepare records for monthly storage;

• Speak in a clear, concise, and professional manner;

• Interpret state and local laws; educate the public on animal related issues;

• Operate a variety of office equipment;

• Apply and calculate various fees;

• Operate a personal computer.

Physical Requirements:
• Frequently stand and walk.

• Frequently flex upper trunk forward;

• Frequently lift up to 50 pounds;

• Occasionally carry up to 50 pounds;

• Frequently push and pull objects;

• Frequently flex upper trunk forward, partial flexing of knees;

• Frequently flex upper trunk forward while sitting or standing;

• Frequently reach above, at, or below shoulder height;

• Continuously talk, see, and hear.