Analyst II

Job Description

Job Description and Duties
Under the direction of the SSM I, the Analyst I/II performs work using a wide range of established and developed analytical skills and program knowledge to respond to applicants, agencies, engaged partners and business partner inquiries regarding background check requirements to be associated to a CCLD facility or registry. The Analyst I/II will research, analyze and investigate complex issues and provide accurate and timely information for problem resolution. Applicants with knowledge of CCLD licensing laws, regulations and procedures, background check case management system, Licensing Information System (LIS), and the ability to use Microsoft Word, Excel, and other common software programs are highly desirable and will be given priority consideration. If you are a motivated, professional, and friendly person who enjoys assisting people in a collaborative environment, then this is the job for you. The Department of Social Services does not participate in E-Verify for employment authorization purposes.  Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey . Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov For guidance on applying for a state job, visit Three Steps to a State Job . Follow us on LinkedIn to stay up to date on our latest opportunities. You will find additional information about the job in the Duty Statement .

Minimum Requirements
You will find the Minimum Requirements in the Class Specification. ANALYST II ANALYST I

Special Requirements
Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position. Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. Applicants who do not follow these instructions will not be considered. The SOQ evaluates each applicant's ability to present the information clearly and concisely in writing. Your response should be one to two pages, typed, single spaced, and 12-point Arial font. Cover letters and resumes do not take the place of an SOQ. 1. Describe a time when you managed a high-volume workload with multiple competing priorities. Explain how you organized your work, maintained accuracy, adapted to changing priorities and ensured deadlines were met. What was the outcome? 2. Describe a time when you were assigned a new process, task or responsibility. Explain how you became proficient, demonstrated initiative, and transitioned to completing the work independently while maintaining quality and efficiency. Include any resources or strategies used. This position is designated under the Conflict of  Interest Code. This position is subject to fingerprinting clearance by the Department of Justice. You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to appropriately apply current laws, rules, policies, and procedures. • Ability to interact in a team environment in a professional manner with integrity and respect. • Ability to balance multiple tasks while continually meeting deadlines. • Ability to learn quickly and adapt to changing priorities. • Ability to communicate effectively and professionally with all levels of staff. • Excellent attendance and dependability. • Ability to collaborate with internal and external engaged partners. • Experience with Microsoft Word, Excel, and Database Systems. • Knowledge of CCLD laws and regulations. • Strong customer service skills with the ability to respond professionally to inquiries and complaints received by phone and email. • Ability to provide accurate and timely information regarding background check processes and statuses for care providers and licensed facilities. • Ability to interpret and apply laws, rules, and regulations to resolve complex customer issues. • Ability to research, analyze, and resolve customer concerns related to background check eligibility, exemptions, and case discrepancies. • Ability to maintain professionalism and composure while handling sensitive or complex customer situations.