TxDMV - Operations Specialist

Job Description

State Classification: Customer Service Representative III (0136)

This position is required to work at TxDMV Headquarters in Austin, Texas, located at 4000 Jackson Avenue, Austin, Texas 78731.

To apply for this position, select the ¿Apply for Job¿ button and sign in with your username and password. Or, if you have not already created an account, click ¿Register Now¿ and complete the required information. TxDMV does not accept paper applications.

If you are viewing this job from WorkInTexas, select the ¿Apply¿ button and sign in with your username and password.

You will be required to attach a resume to your application which will be used for screening purposes.
Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.
Your résumé must include the month and year for start and end dates for each listed employer.
Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.

Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview.

GENERAL DESCRIPTION 
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.  We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides customer service for title and registration activities in the Vehicle Titles and Registration Division (VTR), Vehicle Data Management, Law Enforcement Support Unit. Work involves retrieving title and registration information from master files or databases and verifying against applications, forms and original documents; researching and analyzing manuals, regulations and laws to ensure compliance with established procedures and resolves problems; and handling confidential and sensitive correspondence and communications regarding compliance with DPPA. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

ESSENTIAL DUTIES

Provides routine information and assistance pertaining to vehicle title and registration procedures, laws, rules and regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.

Prepares and edits correspondence/production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax and style using a personal computer and applicable software.

Retrieves title and registration information from master files or databases and verifies against applications, forms and original documents.

Researches and analyzes manuals, regulations and laws to ensure compliance with established procedures and resolves problems.

Performs complex data analysis and work non-routine modifications to the master vehicle record.

Inputs address changes, vehicle transfer notifications, annual permits, exports, etc.

Reinstates motor vehicle records.

Reconciles county title errors with Regional Service Centers.

Performs verifications through Texas Department of Public Safety¿s TLETS/NLETS system for stolen vehicle and safety responsibility status.

Processes requests to assist TxDMV Headquarters and Regional Service Center staff.

Provides customer service for vehicle title and registration activities.

Work involves handling confidential and sensitive information; adhering to DPPA laws.

Answers multi-line telephones, routes messages and responds to telephone inquiries.

Provides internal and external customer service through oral and written communications.

Maintains a productive working relationship with coworkers, management and customers.

Performs additional branch related duties as assigned by the Manager and/or Lead Worker.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

May travel 5% of the time. May include overnight travel by plane and/or car.

May require working extended hours and some evenings and weekends, as needed.

Performs other duties as assigned.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

MINIMUM REQUIREMENTS

Education

Graduation from high school or equivalent
Education may substitute for experience on a year per year basis.

Experience

Two (2) years' experience in a high-volume customer service, data entry/management, or general office administration environment. 
Experience requirements maybe satisfied by full-time experience or the prorated part-time equivalent.

ADDITIONAL INFORMATION

TRAVEL

May travel up to 5% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

Retirement Plan

Paid Holidays

Paid Vacation Leave

Paid Sick Leave

Longevity Pay

Paid Group Health & Life Insurance for employees

Health & Dependent care flexible spending accounts

Dependent Health & Life Insurance

Dependent Optional Life Insurance

Voluntary AD&D Insurance

Dental & Vision

Tuition Assistance Program

QUALIFIED EMPLOYER

In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.

JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:

Proof of education and experience listed on the application

Eligibility to work in the United States

Satisfactory results from a pre-employment criminal history background check and driver's record check

Compliance with Selective Service registration for males ages 18-25

MILITARY

If selected for the position the following must be provided for proof of military employment preference:

Veteran must provide form DD 214

Surviving Spouse or Orphan must provide DD1300 or DD214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

SUBMISSION OF APPLICATION

Your résumé must be complete, accurate and reflect all experience and education. Experience should include both month and year of employment. Omission of data can be the basis for disqualification.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.  If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.