Specialist II, Admissions Hub (Part-Time)

Job Description

Serve as the first point of contact for visitors to Student Services within the Office of Admissions. Provide in-person, phone, and email support to new, prospective, returning, and current students regarding admissions, getting started at SLCC, MySLCC account setup, residency requirements, registration processes, records, and navigation of the College website. Connect students with appropriate campus resources as needed. Perform reception and front-desk responsibilities while delivering exceptional customer service in a fast-paced environment.

This position requires in-person work at the Taylorsville Redwood Campus (Student Services Center), 4600 South Redwood Road, Salt Lake City, UT. Hybrid and remote work options are not available.
Essential Duties and Responsibilities:

Perform clerical and customer service functions related to admissions and enrollment processes, including but not limited to:

• - Assisting students with admissions applications and enrollment procedures.

• - Providing information regarding registration, student records, important deadlines, residency requirements, campus resources, parking permits, printing services, and SLCC systems.

• - Responding to student, faculty, and staff inquiries in person, by telephone, and via email.

• - Assisting students with basic navigation of college systems and online resources.

• - Granting access to the Student Center lactation room in accordance with college procedures.

• - Troubleshooting issues and providing timely, accurate information in a busy and complex service environment.

Knowledge, Skills, and Abilities

• - Proficiency in Microsoft Office applications, including Word, Outlook, Excel, and PowerPoint.

• - Excellent customer service, interpersonal, written, and verbal communication skills.

• - Ability to adapt to frequent changes and perform effectively in a fast-paced, high-volume environment.

• - Strong problem-solving skills and the ability to respond quickly and professionally to student, faculty, and staff inquiries.

• - Ability to communicate effectively and work collaboratively with individuals from diverse cultural, ethnic, socioeconomic, and educational backgrounds, including individuals with disabilities.

• - Ability to build and maintain positive working relationships across the college.

High school diploma or the equivalent
• - One year of post-secondary education or some college coursework completed.

• - Experience working in a busy, complex, and customer-focused environment.

• - Familiarity with SLCC systems and processes.

• - Experience using the Banner database.

• - Demonstrated ability to work collaboratively in a team-centered environment.

• - Engaging, positive, and student-focused approach to customer service.