Social Services County Operations Manager I

Job Description

Social Services County Operations Manager I

Recruitment #100126-MDDM02-370600

Opening Date

10/2/2026 12:00:00 AM

Closing Date

10/9/2026 11:59:00 PM

Type of Recruitment

Open Competitive

Salary

Yearly: $86,236.99

Salary Plan

M37

Pay Grade

20

Shift Hours

8:00 a.m. - 4:30 p.m.

Employment Type

Anticipated Vacancy

Employment Term

Regular

Agency

Office of the Director

Location(s)

Barratt Building: (821 Silver Lake Blvd, Dover, DE, 19901)

Contact Name

DSCYF Talent Acquisition

Contact Phone

(302)739-5458

Telework Eligible

Yes

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Summary Statement

A class incumbent is responsible for managing a multifaceted social services program on a countywide basis.

Responsible for a staff of over 70 supervisory, professional, paraprofessional, and clerical staff.
Annual operating budget of 2.3-3.0 hundred thousand dollars.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Manages and directs the activities and functions of a multifaceted social services program; Monitors service delivery and implements organizational changes necessary to achieve goals and objectives.
Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives. Oversees the implementation of same. Ensure policies and procedures provide for effective delivery of services.
Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services.
Participates as a member of senior management staff in examining statewide needs and issues.
Works closely with program development managers in the development, implementation and monitoring of new and/or revised service programs or delivery methods.
Works with other state, community or private social service providers to ensure quality services to clients.
Oversees support functions such as building maintenance, vehicle maintenance and supplies and equipment necessary for effective operations.

Job Requirements

JOB REQUIREMENTS for Social Services County Operations Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
Three years experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families.
Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
Six months experience in developing policies and procedures.
Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware's Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:
Health and Well Being
*Health Benefits, Dental Insurance, Vision Insurance
Just In Case
*Disability Insurance, Group Universal Life Insurance
Your Future
*Retirement Benefits, Deferred Compensation
Professional Growth
*Training and Development Programs
Work Life Balance
*Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules
More Benefits
*Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance
Visit Statewide Benefits for more information!

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.
Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.
If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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Contact us via conventional means.
For further assistance, you may contact us by phone at (302) 739-5458,

or e-mail at jobs@delaware.gov.

Minimum Qualifications

Possession of a Bachelors degree or higher in Behavioral or Social Science or related field. Three years experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families. Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation. Six months experience in developing policies and procedures. Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors. Additional Posting Information The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware's Alternative Work Arrangement Policy. More information will be shared at the time of interview. Conditions of Hire Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process. Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Requirements

Requirements

JOB REQUIREMENTS for Social Services County Operations Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
Three years experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families.
Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
Six months experience in developing policies and procedures.
Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware's Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.