Senior Customer Service Receptionist (Information Desk)

Job Description

Overview

About the Role

The primary purpose of the Senior Customer Service Receptionist position is to register visitors for visitation and/or same day procedures by creating a visitor badge using the Visitor Management System; greet patients and visitors while providing friendly and prompt assistance when directing them to their destination as appropriate. Assists in the training of new staff, takes lead at the Information Desk and provide support in the supervisor's absence to ensure customer satisfaction.

Responsibilities

What You'll Do

Registers visitors for visitation and same‑day procedures by creating visitor badges using the Visitor Management System.

Greets patients and visitors, offering friendly and prompt assistance.

Directs patients and visitors to their appropriate destinations.

Assists in training new staff members.

Takes the lead at the Information Desk as needed.

Provides support in the supervisor's absence to ensure high customer satisfaction.

Qualifications

What You'll Bring

High School Diploma or equivalent and at least three (3) years of experience in a business, hospitality, or healthcare-related field.

Preferred: Associate Degree plus at least one (1) year of experience in a business, hospitality, or healthcare-related field.

Strong computer skills, including data entry, website navigation, and use of various software for daily operations.

Excellent written and verbal communication skills.

Ability to work effectively in a team environment.

Demonstrates patience, empathy, and professionalism.

Able to organize and manage multiple priorities in a fast‑paced environment.

Strong problem‑solving skills with a friendly and welcoming demeanor.

Good interpersonal and conflict‑resolution skills.

Ability to multi‑task and maintain proper telephone etiquette.

Strong time‑management skills and attention to detail.

May be required to work evenings, weekends, and holidays.

Bilingual skills preferred.

What We Offer

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA) & Flexible Spending Account (FSA)

Short- & Long-Term Disability Insurance

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Compensation

The expected hourly range for this position is TC/1450: Probationary Rate $21.79 - Job Rate $22.29 - Two (2) Year Rate $22.96 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation's leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we'd love to meet you.