Office Technician (Typing)

Job Description

Job Description and Duties
Are you looking for fast-paced and challenging work in a contact center? Do you have compassion and enjoy helping others in need?  If so, this position may be a great fit for your job search.  Our contact center prides itself on providing superior customer service to the people of California, through telephone, email, facsimile, in person, and postal mail communications. Under the direction of the Contact Center Supervisor, (Supervisor I), the incumbent serves as the initial point of contact for the Department using the Department’s Contact Center software and if applicable, at the district office. The incumbent screens inquiries and assists the general public, submits requests using the Department’s case management system and provides sensitive and detailed program information to complainants, respondents, attorneys, the general public, and other interested parties on civil rights pursuant to the Fair Employment and Housing Act, Unruh Civil Rights Act, Ralph Civil Rights Act, and the Disabled Persons Act. In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. This is a repost of JC-520724. If you would still like to be considered, please re-apply. You will find additional information about the job in the Duty Statement .

Minimum Requirements
You will find the Minimum Requirements in the Class Specification. OFFICE TECHNICIAN (TYPING)

Special Requirements
The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website. We review your job application to determine if you meet the minimum qualifications. Please ensure to provide detailed information in your application.

Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent oral communication skills: Active listener, able to give full attention to callers and to convey information clearly and effectively. Sensitive to people, empathetic, patient, polite and respectful. Dependable, reliable, and responsible. Excellent attendance. Able to maintain composure and defuse disgruntled complainants. Ability to take written and oral instruction. Ability to manage multiple incoming calls. Ability to retain information. Committed to providing exceptional customer service, including giving accurate and detailed department processing steps. Excellent knowledge of clerical procedures, including scanning, photocopying, and processing mail. Ability to handle difficult situations and persons tactfully. Ability to operate a computer and display proficiency with relevant software applications, including virtual contact center software, Microsoft Outlook, Word, and Excel, and CRD’s case management system.