MO CA/N Response Mobile Unit - Social Services Unit Supervisor

Job Description

Job Location:
Negotiable
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).
The
Department of Social Services
partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.
This is a supervisory position responsible for providing direct supervision, guidance, and support to Children's Service Specialists assigned to the MO CA/N Response Mobile Unit. The Mobile Unit serves as a statewide response team, providing investigative and assessment support to Children's Division units based on operational needs. This position ensures staff are prepared to respond to changing priorities while maintaining consistent practice, policy compliance, and quality service delivery. This description may not include all duties, knowledge, skills, or abilities associated with this classification.

·
Provides direct supervision, leadership, and guidance to Children's Service Specialists assigned to the MO CA/N Response Mobile Unit, ensuring staff are prepared to provide investigative and assessment support across multiple Children's Division units based on operational needs.
·
Reviews and monitors the work of assigned staff to ensure timely completion of investigations, assessments, documentation, and other assigned responsibilities in accordance with Children's Division policies and procedures.
·
Provides consultation and guidance to staff regarding child safety, risk assessment, investigative practices, case decisions, and appropriate service recommendations.
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Monitors staff workloads and case progress, identifies operational or staffing concerns, and communicates needs to the Unit Manager to support the timely completion of assigned work.
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Monitors staff performance, identifies training and professional development needs, and provides ongoing coaching, feedback, and performance evaluations to promote staff competency and accountability.
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Ensures compliance with applicable laws, regulations, policies, and procedures while promoting consistent investigative and assessment practices across assigned locations.
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Collaborates with the Unit Manager and supervisors from other teams, as needed, to address case-specific concerns, support consistent practices, and ensure continuity of services.
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Reviews case documentation, reports, and other work products to ensure accuracy, completeness, timeliness, and adherence to established standards.
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Participates in meetings, trainings, and other activities related to program operations, staff development, and continuous quality improvement.
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Performs other related work as assigned.

Minimum Qualifications
High School Diploma or High School Equivalent
and
Nine or more years
of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license.
OR
One or more years
of experience as a Social Services Specialist (III) or Senior Social Services Specialist with the Missouri Uniform Classification and Pay System.
OR
Three or more years
of experience as an Associate Social Services Specialist and/or Social Services Specialist (II) with the Missouri Uniform Classification and Pay System.
OR
A
Bachelor’s
degree from an accredited college or university preferably a degree in Social Work or comparable human services field (Substitutions allowed);
and,
Five or more years
of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license.
(A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)).
(Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant)
Preferred Qualifications
Ability to travel throughout the State of Missouri as needed
Availability to be in the “on call” rotation as assigned.
Training, certification, and/or education in leadership and continuous process improvement programs (e.g. Lean Six Sigma) is preferred.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.  Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.  This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found
here
.

CD-HR@dss.mo.gov

Minimum Qualifications

High School Diploma or High School Equivalent and Nine or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR One or more years of experience as a Social Services Specialist (III) or Senior Social Services Specialist with the Missouri Uniform Classification and Pay System. OR Three or more years of experience as an Associate Social Services Specialist and/or Social Services Specialist (II) with the Missouri Uniform Classification and Pay System. OR A Bachelor’s degree from an accredited college or university preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, Five or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. (A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)). (Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant)