Labor Compliance Representative

Job Description

Job Description and Duties
Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast-paced environment? Do you enjoy flexibility and learning new things? Then look no further and apply NOW. The Labor Commissioner's Office is comprised of exceptional individuals just like YOU, who contribute to our Agency's goals and success. We celebrate diversity and inclusion, and we are committed to providing guidance, encouragement, and support to our team members to enrich their work and our ability to combat wage theft and put earned wages into the pockets of California workers. Under the supervision of a Deputy Labor Commissioner Supervisor (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with members of the public for various programs within the Labor Commissioner’s Office (LCO). The incumbent plays a critical role in the initial stages of public engagement by supporting a smooth intake process for individuals seeking guidance and assistance with submitting claims, complaints, applications, and/or reports. Responsibilities include developing and preparing documented referrals to other units, attending field events to educate the public on labor laws, and applying analytical methods to assess potential violations involving liable employers in various claim and report-processing activities. The incumbent participates in field events, collaborates on translated Spanish outreach materials, and applies analytical methods to assess potential violations involving liable employees. The incumbent also provides information to a broad audience, including underserved and vulnerable workers, workers and employer community-based organizations, and other key stakeholders throughout California. The incumbent works closely with program subject matter experts to align public outreach initiatives, educational events, and intake activities with the Division’s vision, goals, and objectives. Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, stakeholders when Spanish is the primary language. If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package. Must successfully pass the Bilingual Proficiency assessment. Teamwork and Collaboration: Promotes team cooperation and encourages participation. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals. Take responsibility for individual actions to achieve consistent results. This posting may be used to fill future vacancies in accordance with 2 CCR §249.3 To be considered for this Labor Compliance Representative job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4735 You will find additional information about the job in the Duty Statement .

Minimum Requirements
You will find the Minimum Requirements in the Class Specification. LABOR COMPLIANCE REPRESENTATIVE

Special Requirements
The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired. A Statement of Qualifications (SOQ) is required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to communicate, proficiently, in Spanish and ability to present information clearly and concisely in writing. SOQ must be typed, double spaced, no more than 1 page in length, and address all sections of the question. Do no t include introduction paragraphs. Address the question ONLY. Resumes and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ, that do not include a response to the questions below will not receive further consideration and will be excluded from the hiring process. Please provide a response to the following SOQ: You MUST be bilingual in Spanish 1). Are you proficient in Spanish? 2) Describe a time when you used your Spanish language skills to assist a member of the public? (a) What was the specific situation, and what was the outcome of your assistance?

Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: This position is Bilingual (Spanish). Active listening and fact gathering to achieve comprehensive investigation. Questioning and clarifying skills to grasp both the facts and the areas of controversy. Good organization and time management to prioritize multiple assignments. Good decision-making and problem-solving skills to investigate cases effectively and efficiently. Critical thinking skills and application of law skills to analyze problems and successfully resolve claims. Good judgment to maintain the integrity of the decision-making process. Ability to practice decorum and communicate clearly, concisely, effectively and in a timely manner to engage parties productively and with respect. Ability to work independently.

Minimum Qualifications

You MUST be bilingual in Spanish 1). Are you proficient in Spanish? 2) Describe a time when you used your Spanish language skills to assist a member of the public? (a) What was the specific situation, and what was the outcome of your assistance? Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: This position is Bilingual (Spanish). Active listening and fact gathering to achieve comprehensive investigation. Questioning and clarifying skills to grasp both the facts and the areas of controversy. Good organization and time management to prioritize multiple assignments. Good decision-making and problem-solving skills to investigate cases effectively and efficiently. Critical thinking skills and application of law skills to analyze problems and successfully resolve claims. Good judgment to maintain the integrity of the decision-making process. Ability to practice decorum and communicate clearly, concisely, effectively and in a timely manner to engage parties productively and with respect. Ability to work independently.