Information Technology Generalist 2

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Information Technology Generalist 2

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Information Technology Generalist 2

Salary

$67,736.00 - $102,905.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-47810-01542

Department

Executive Offices

Division

EX OA EBR ITDC Serv Mgmt Div

Opening Date

05/01/2026

Closing Date

5/14/2026 11:59 PM Eastern

Job Code

01542

Position Number

00040072

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST08

Bureau / Division Code

00812320

Bureau / Division

Employment Banking and Revenue IT Delivery Center - Service Management Division

Worksite Address

651 Boas Street

City

Harrisburg, Pennsylvania

Zip Code

17121

Contact Name

Abbie Moist

Contact Email

abmoist@pa.gov

Description

Benefits

Questions

THE POSITION
Become an Information Technology Generalist 2 with the Office of Information Technology and play a key role in supporting the Employment, Banking and Revenue Delivery Center (EBR DC) and its agencies and program areas. With our service management team, you will help maintain strong and dependable technology services that keep essential programs running for Labor & Industry, Revenue, State, and other departments with similar missions. This position relies and builds on your technical knowledge while working with a team focused on quality and improvement. Apply now and provide IT support and solutions with us!
DESCRIPTION OF WORK
In this role, you will perform a variety of advanced technical IT support tasks and be responsible for ensuring Information Technology Infrastructure Library (ITIL) best practices are used to deliver high quality services. Work focuses on asset and configuration management; tracking, evaluating, and managing software licenses and usage; and system data accuracy. This includes serving as the liaison for functionality within the Information Technology Service Management (ITSM) toolset (ServiceNow) in support of ITSM processes and providing customer service for EBR DC. As a Information Technology Generalist 2, you will perform the following duties:Asset Oversight: Manage lifecycle planning and documentation for hardware, software, and service catalog componentsSoftware Tracking: Monitor software licenses and usage to support compliance and reduce unnecessary costsData Accuracy: Maintain configuration data and support improvements to asset and configuration managementProcess Support: Assist with testing, documenting, and improving discovery, integration, reconciliation, and auditing processesReporting Work: Develop reports and metrics to support forecasting for contracts, equipment, and software use and budgetsCustomer Guidance: Help design and administer trainings and other presentations for technical and nontechnical staffInterested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:Full-time employmentWork hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time. This position currently reports to the office on Monday and Tuesday each week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the op