Income Maintenance Caseworker, Mercer County Assistance Office

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Income Maintenance Caseworker, Mercer County Assistance Office

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Income Maintenance Caseworker, Mercer County Assistance Office

Salary

$53,008.00 - $80,646.00 Annually

Location

Mercer County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-56127-44720

Department

Department of Human Services

Division

HS Mercer CAO Hdq

Opening Date

08/11/2026

Closing Date

8/24/2026 11:59 PM Eastern

Job Code

44720

Position Number

Multiple positions may be filled from this posting.

Union

SEIU Local 668

Bargaining Unit

F4

Pay Group

ST06

Bureau / Division Code

00210043

Bureau / Division

Office of Income Maintenance / Mercer County Assistance Office

Worksite Address

2236 Highland Road

City

Hermitage, Pennsylvania

Zip Code

16148

Contact Name

Angela Houk

Contact Email

ahouk@pa.gov

Description

Benefits

Questions

THE POSITION
Are you ready to support individuals and families in times of need as an Income Maintenance Caseworker with the Department of Human Services? This role allows you to make a meaningful difference by helping people access important programs and services at the Mercer County Assistance Office. You will work with applicants to provide clear guidance and dependable support. Join a team that is committed to serving the community with care and professionalism.Watch this video to see how you can make a difference!
DESCRIPTION OF WORK
This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties:Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and WaiversCustomer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstancesPolicy Application: Interpret and apply state and federal regulations to ensure accurate case decisionsData Entry: Enter information into automated systems and perform manual calculations for case processingCase Documentation: Write clear and thorough case comments to record changes and document decisionsDeadline Management: Complete all assigned work within required timeframes and established proceduresInterested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employment, 37.5 hours per weekWork hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.Overtime and travel as operationally necessaryTelework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pe