Human Services Program Representative 1

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Human Services Program Representative 1

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Human Services Program Representative 1

Salary

$67,736.00 - $102,905.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-41179-41730

Department

Department of Human Services

Division

HS Bur Cmy Srvs

Opening Date

01/26/2026

Closing Date

2/9/2026 11:59 PM Eastern

Job Code

41730

Position Number

00204536

Union

Non Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00211393

Bureau / Division

Bureau of Community Services / Division of Program Operations

Worksite Address

625 Forster Street

Worksite Address

Room 413

City

Harrisburg, Pennsylvania

Zip Code

17105

Contact Name

Elizabeth Bacon

Contact Email

ebacon@pa.gov

Description

Benefits

Questions

THE POSITION
Are you a strategic leader who is passionate about operational integrity and health care compliance? The Bureau of Community Services, Division of Program Operations is seeking a Human Services Program Representative 1 to be the backbone of our provider network, overseeing the end-to-end enrollment and qualification lifecycle for the Office of Developmental Programs (ODP) administered waivers. You will lead the charge in ensuring statewide consistency, driving high standards of compliance, and empowering providers to deliver life-changing services. If you thrive on navigating complex regulatory landscapes and want to ensure the highest quality of support for our community, we invite you to help us shape a more reliable and efficient system of care.
DESCRIPTION OF WORK
As the statewide lead and subject matter expert for Participant-Directed Services (PDS) and Electronic Visit Verification (EVV), you will ensure the operational integrity and compliance of these programs across all applicable waivers. You will be responsible for leading statewide EVV oversight. Your responsibilities will include analyzing performance indicators and recommending corrective actions while providing central guidance on PDS delivery models. This role involves developing operationally sound policies, managing provider orientation and onboarding curricula, and ensuring consistent application of enrollment standards. Working cross-functionally with legal, financial, and program integrity teams, you will mitigate compliance risks and deliver comprehensive training and communications to stakeholders and system partners.Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employment, 37.5 hours per weekWork hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAININ