Human Resources Assistant

Job Description

Introduction

The City of Milwaukee is proud to employ a workforce
dedicated to delivering exceptional service to its residents. If you are passionate
about being part of an inclusive team of public servants, please consider the
following opportunity.

Purpose

The Human Resources Assistant provides administrative
support to the Fire and Police Commission's (FPC) Staffing Services Section by
scheduling, administering, and supporting components of the selection process.

Essential Functions

RECRUITMENT SUPPORT

Input and format automated screening and supplemental
questions on applications.
Determine eligibility and process military, education, and
residency credit.
Assist with screening qualifications for entry-level
positions to determine applicant eligibility.
Coordinate and track pre-employment testing, applicant
appeals, and candidate status.

EXAMINATION SUPPORT

Assist in logistical planning for examinations and training
sessions.
Receive, track, and implement requests for testing
accommodations; determine eligibility for holds due to medical necessity.
Monitor examinations to ensure confidentiality and testing
integrity.
Score written examinations and input scores into spreadsheets.
Coordinate the use of the JobAps tracking system, including
updates, technical issues, and training.
Establish procedures for examination record maintenance;
work with the Test Administration Coordinator and Administrative
Specialist-Senior to arrange for the destruction or storage of examination
materials in compliance with required retention schedules and maintenance of
active applicant files.
Review examination bills and submit for payment.

CANDIDATE COMMUNICATION

Notify applicants of exam scheduling, results, acceptance, and
rejection.
Assist applicants with exam scheduling and resetting
application logins.
Provide accurate and timely information about job
qualifications in person, via email, and over the telephone.

SUPPORT SERVICES

Prepare candidate eligible lists for FPC approval.
Compile and maintain statistical reports for all
examinations and eligible lists (e.g., applicant flow, frequency distributions,
score conversion charts, item analysis, and other reports).
Research and collect data in response to federal compliance
inquiries, complaints, and lawsuits.
Compile and make copies of information necessary for
background review panels and related appeals.
Provide back-up coverage for the front desk reception area.
Perform special recruitment and testing assignments as
assigned by the Executive Director or Deputy Director.

We welcome qualified individuals with disabilities who are
interested in employment and will make reasonable accommodations during the
hiring process in accordance with the Americans with Disabilities Act (ADA) of
1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)
of 2008.

Conditions of Employment

The Human Resources Assistant Must Be Willing and Able to Do
the Following:

Extended workdays (up to 12 hours) on one or more days per
week and/or weekends for recruitment and selection process administration.
Ability to push and pull carts of test materials weighing
more than 100 pounds.
Ability to lift and move up to 10 pounds.

Minimum Requirements

Associate degree in human resources, business
administration, or a related field from an accredited college or university.
Two years of progressively responsible office support
experience performing related administrative support functions, including at
least one year of experience supporting human resources functions.
Valid driver's license at the time of appointment and
throughout employment.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts to
your employment application. The hiring department will verify candidates'
education as part of the background screening process prior to extending any
job offers.

Knowledge, Skills, Abilities & Other Characteristics

TECHNICAL

Ability to learn and apply basic statistics using the
testing software program.
Knowledge of customer service best practices and the ability
to incorporate them into operations.
Ability to efficiently use office equipment and software such
as telephones, computers, copiers, and Microsoft Office.
Ability to read, interpret, and write reports.
Ability to read and accurately apply personnel policies,
including the Milwaukee Code of Ordinances (including the Salary and Positions
Ordinances), and the Rules of the Fire and Police Commission.
Ability to learn and effectively use the Human Capital
Management (HCM), Workday, and JobAps applicant tracking systems to produce
reports and retrieve data.
Ability to create documents and spreadsheets and maintain
databases.

COMMUNICATION AND INTERPERSONAL

Verbal communication skills to respond clearly to applicants
and staff.
Written communication skills to write correspondence and
other documents that are thorough, clear, well-crafted, and error-free.
Interpersonal skills to build effective working
relationships with candidates, managers, city employees, and vendors.
Cultural awareness and sensitivity; ability to work
cooperatively, effectively, and fairly with coworkers and residents whose
backgrounds may differ from one's own.
Customer service skills, empathy, and tact to be able to
serve the public and represent the department positively.

CRITICAL THINKING AND PROFESSIONALISM

Superior organizational skills, including the ability to
maintain multiple filing systems and organize correspondence, confidential
documents, reports, and other material.
Ability to handle multiple priorities and work within strict
time constraints.
Ability to work discreetly with highly sensitive
information.
Honesty, integrity, and the ability to maintain complete
confidentiality.
Attention to detail and the ability to perform work with a
high degree of accuracy.
Ability to serve as an effective steward of City resources.

Current Salary

The current salary range (Pay Range 5JN) is $62,229-$77,296
annually, and the resident incentive salary range for City of Milwaukee
residents is $64,718-$80,388. Appointment above the minimum is possible based
upon level of experience and other qualifications and is subject to approval.
BENEFITS
The City of Milwaukee provides a comprehensive benefit
program that includes the following:

Wisconsin Retirement Systems (WRS) Defined Benefit Pension
Plan
457 Deferred Compensation Plan
Health and Dental Insurance
Paid Parental Leave
Comprehensive Wellness Program
Onsite Clinic Services
Onsite Employee Assistance Program
Alternative Work Schedules
Long-Term Disability Insurance
Group Life Insurance
Tuition Benefits
Paid Vacation
12 Paid Holidays
Paid Sick Leave and other paid leaves
Flexible Spending Arrangement
Commuter Value Pass

For full details of the benefits offered by the City of
Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

Selection Process

THE SELECTION PROCESS will be job-related and will consist
of one or more of the following: an evaluation of education, experience, and/or
responses to supplemental questions; a written or performance test; a
structured interview; or other assessment methods. The Department of Employee
Relations reserves the right to call only the most qualified candidates to
structured interviews and performance examinations. Structured interviews may
include written exercises. Selection process component weights will be
determined by further analysis of the job.
INITIAL FILING DATE - The selection process will be held as
soon as practical after the deadline listed above. Receipt of applications may
be discontinued at any time after this date without prior notice. However,
recruitment may continue until the City's needs are met. Qualified applicants
will be notified of the date, time, and place of the selection process
components. Unless required by law, the City of Milwaukee will not provide
alternative dates or times for the selection process. The applicant is
responsible for attending all phases of the job selection process at the time
and place designated by the City of Milwaukee.

Additional Information

Applications and further information are available at www.jobapscloud.com/MIL.
If you would like assistance completing an application,
please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
The Department of Employee Relations is in City Hall,
200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO 501
The City of Milwaukee is an equal opportunity employer.

Minimum Qualifications

Associate degree in human resources, business administration, or a related field from an accredited college or university. Two years of progressively responsible office support experience performing related administrative support functions, including at least one year of experience supporting human resources functions. Valid driver's license at the time of appointment and throughout employment. Equivalent combinations of education and experience may be considered. NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates' education as part of the background screening process prior to extending any job offers. Knowledge, Skills, Abilities & Other Characteristics

Requirements

Requirements

Associate degree in human resources, business
administration, or a related field from an accredited college or university.
Two years of progressively responsible office support
experience performing related administrative support functions, including at
least one year of experience supporting human resources functions.
Valid driver's license at the time of appointment and
throughout employment.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts to
your employment