Human Resource Assistant 2

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Human Resource Assistant 2

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Human Resource Assistant 2

Salary

$45,907.00 - $69,203.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-40904-05630

Department

Executive Offices

Division

EX OA HRSC Emp Srvs Div

Opening Date

01/22/2026

Closing Date

2/4/2026 11:59 PM Eastern

Job Code

05630

Position Number

Multiple positions may be filled from this posting.

Union

Non-Union

Bargaining Unit

A3

Pay Group

ST05

Bureau / Division Code

00813048

Bureau / Division

HR Service Center, Employee Services Division

Worksite Address

400 North Street

City

Harrisburg, Pennsylvania

Zip Code

17106

Contact Name

Brent W. Bland

Contact Phone

717.575.2340

Contact Email

bbland@pa.gov

Description

Benefits

Questions

THE POSITION
YOU matter to us!  If you are looking to join a team of people motivated to make a difference - you have found us!  The Human Resource (HR) Service Center, Employee Services Division provides extraordinary service to commonwealth employees by assisting them with benefits questions and helping them make data changes. If you are an excellent communicator with a desire to provide outstanding customer service, consider joining us as a Human Resource Assistant 2. If you thrive in a fast-paced, dynamic, team-oriented working environment, we have the perfect opportunity for you!
DESCRIPTION OF WORK
As a Human Resource Assistant 2, you will serve as a customer contact in a service center environment utilizing knowledge base and case management tools to assist customers in completing their human resource transactions, benefits, and information services. You will be responsible for interacting with customers as you provide answers to questions relating to employee benefits and services including, but not limited to, enrollments and life status changes involving medical, dental, vision, deferred comp, DCAP, and voluntary benefits programs. Work also involves providing limited technical assistance in the use of ESS and the Financial Disclosure Application, as well as limited technical assistance in the completion of on-line forms. Effective communication is essential in this position as you will be handling customer inquiries and educating them on the use of the Employee Resource Center (ERC). Join our team that is dedicated to delivering exceptional service to employees across the Commonwealth!Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employmentWork hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report in-office one day per month, or as needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIG