Full-Time Dispatcher

Job Description

Dispatcher

Location:
Detroit MI
Pay:
$16.73 - $21 per hour

Job Type:
Full-time

Schedule:
40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community.
We're seeking an organized and efficient Dispatcher to coordinate our pickup and delivery operations. This role is crucial in ensuring smooth logistics operations by managing pickup orders, coordinating routes, and supervising assistant dispatchers. You'll be responsible for routing pickup orders, tracking vehicles, maintaining records, and supporting our mission of serving those in need in our community.

What You'll Do

Dispatch Operations

Route pickup orders to appropriate Production Assistants daily

Track and maintain accurate records of vehicle locations and completed
calls

Operate two-way radio equipment according to center policy and FCC
regulations

Route same-day special donations efficiently

Assign vehicles and coordinate all
routes

Supervision & Communication

Supervise assistant
dispatcher

Conduct Production Assistant meetings when
necessary

Maintain open communication with Transportation Supervisor/Director of Operations

Keep supervisor informed of any vehicle problems, accidents, or other
issues

Record Keeping

Track and file all pickup tickets

Monitor and document completed
calls

Assist phone receptionist when
needed

Maintain accurate documentation of all
operations

Why Join Us

Mission-driven work that supports programs in your community

On-the-job training

Team-oriented environment

Employee Discount, Employee Assistance Program, and more!

Dispatcher

What You Need

Required

Education & Experience

High school graduate or equivalent

Three to six months related experience and/or training, or equivalent combination

Experience with two-way radio codes and operation

Experience in routing and transportation procedures

Skills & Abilities

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Basic computer skills in data management

Ability to read and write simple
correspondence

Basic math skills including addition, subtraction, multiplication, and
division

Ability to compute rates, ratios, and
percentages

Physical Requirements

Regularly required to hear and
talk

Use hands to finger or
handle

Must regularly lift and/or move up to 10
pounds

Frequently lift and/or move up to 25
pounds

Specific vision abilities required include close
vision

Must wear back guard when doing substantial lifting or
moving

Work Environment

Office/warehouse environment

Quiet to moderate noise level

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.