Job Description

Family Service Specialist - 2nd Shift

Recruitment #101726-UDDQ11-370600

Opening Date

10/26/2026 12:00:00 AM

Closing Date

11/29/2026 11:59:00 PM

Type of Recruitment

Open Competitive

Salary

Family Service Spec. $47,790.00

Salary Plan

G376

Pay Grade

10

Employment Type

Actual Vacancies

Employment Term

Regular

Agency

DSCYF (37) / 3706 - DSCYF/Family Services /

Location(s)

247 North East Front Street: (247 North East Front Street, Milford, DE, 19963)

Delaware Youth and Family Ctr: (1825 Faulkland Rd, Wilmington, DE, 19805)

Contact Name

DSCYF Talent Acquisition

Contact Phone

302-739-5458

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Summary Statement

The Family Service Specialist series consists of the Family Service Specialist, Senior Family Service Specialist, Master Family Service Specialist, and Family Crisis Therapist classifications. Incumbents in these roles directly provide and coordinate professional case management services to children, youth, adults, and families experiencing abuse, neglect, dependency, behavioral concerns, crisis situations, or family dysfunction. An incumbent in this class conducts assessments, and provides planning, facilitation, advocacy, monitoring, and evaluation which is achieved through collaboration with the client and other professionals. The incumbent is responsible for conducting child abuse investigations and/or providing ongoing case management services, which may include foster care and other permanency planning.

Positions require the ability to work independently in both the office and during home visits or in community settings, including independent statewide travel to conduct home visits, court appearances, community-based services and responses, and respond to urgent situations to assess/maintain child safety and well-being. Work may involve responding to time-sensitive situations in community and home settings, which may require working outside of the standard work hours based on meet the needs of families and children as well as other operational needs.

The incumbent for second shift hours is responsible for receiving, documenting, and screening Intakes through the Child Abuse Hotline in addition to after-hours responses to make timely responses to screened in cases as well as emergency responses to ensure child safety.

Career Ladder

Upon satisfactory completion of Department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

This position is part of the Family Services Specialist career ladder series, which includes the following levels: Family Services Specialist (entry level), Senior Family Services Specialist, and Master Family Services Specialist.

Applicants are encouraged to review all DSCYF job postings within this series and apply for any level for which they meet the minimum qualifications.

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified.

As a condition of hire you must possess a valid driver's license (not suspended, revoked, or cancelled, or disqualified from driving). This position requires statewide travel which may include driving at night or through adverse weather conditions.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Provides services to advocate for health, safety and welfare or rights of clients and their families and assists them in obtaining needed services.

Interviews clients and family members and/or professionals to gather personal, social and background information; works closely with the client and family to formulate a clear description of the client and family's problems; identify the key forces which maintain the problems; discover resources and strengths available to the client and family to resolve the problems; and identify the blocks, if any, that prevent the client and family from resolving the problems without the intervention of the State agency.

Determines eligibility for various social service programs offered by the agency or available in the community.

In collaboration with the client and family, and with consultation from a technical superior, develops and implements service/treatment plans, outlining the goals and objectives to be accomplished, methods and techniques to be used, and anticipated results; helps the client and family to obtain community, social and/or therapeutic services and resources needed to accomplish plans and objectives.

Conducts individual and family counseling sessions with clients and members of the family to aid in achieving satisfactory social development and adjustment to specific problems and situations.

Assesses progress toward goals and makes recommendations on plans such as reclassification, discharge, aftercare, emergency protective placement in emergency or crisis situations, guardianship, petitions or options counseling.

Prepares social histories, client progress reports, evaluation and discharge summaries, court reports or petitions; prepares and maintains a variety of records and files pertaining to clients assigned to caseload.

Enforces court orders and conditions of community supervision as required. Attends court hearings and other judicial proceedings to answer questions; makes recommendations and prepare progress reports regarding clients.

May be called upon to intervene in crisis situations such as potential suicides, assault and battery against clients, and sexual abuse cases.

May coordinate with law enforcement and other emergency staff if needed. May be required to isolate and/or physically restrain clients who are acting out. May be required to perform emergency duty which requires being on call for an assigned time period.

Job Requirements

Paraprofessional health or human service work may include but is not limited to interviewing clients and identifying personal, health, social or financial needs to align with program requirements, or coordinating with community resources to obtain client services.

Professional health or human service work may include but is not limited to determining eligibility for and availability of community resources; assisting and connecting clients and their families to needed services; addressing family conflict and engaging crisis resolution; and evaluating progress towards goals.

JOB REQUIREMENTS for Family Service Specialist

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Applicants must possess at least one of the following:

One year of experience in professional health or human service work.

OR

Two years' experience in paraprofessional health or human service work. An Associates degree may substitute for one year of paraprofessional experience.

OR

Possession of a Bachelor's degree or higher or have an anticipated graduation date within 3 months, with coursework in Behavioral Science, Psychology, Sociology, Human Services or related field.

Additional Posting Information

Potential Vacancies may be at any of the following locations:
There will be an additional supplemental Questionnaire question where you can select specific locations you would like to be considered for:

New Castle County:

• DSCYF Churchman:(92 Christiana Rd, New Castle, De, 19720)

Kent County:

• Barratt Building:(821 Silver Lake Boulevard, Dover, DE, 19901)
• Robbins Building:(802 Silver Lake Boulevard, Dover, DE, 19904)
• Adams State Service Ctr:(546 S Bedford St, Georgetown, DE 19947)
• Pyle State Service Center:(34314 Pyle Center Rd, Frankford, DE 19945)
• Shipley State Service Center(350 Virginia Ave, Seaford, DE 19973)

Sussex County:

• Milford Riverwalk Center:(253 NE Front Street, Milford, DE 19963)

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:
Health and Well Being
*Health Benefits, Dental Insurance, Vision Insurance
Just In Case
*Disability Insurance, Group Universal Life Insurance
Your Future
*Retir

Requirements

minimum qualifications.