Economic Service Worker

Job Description

Are you an experienced customer service professional looking for a role where your skills and experience will directly transform the lives of people across the state? We are seeking a compassionate and detail-oriented individual to join our Economic Services team at the Bureau for Family Assistance (BFA) as an Economic Service Worker. In this role, your expertise will help people and families achieve stability and self-sufficiency by providing critical economic assistance services to those in need. At the Bureau for Family Assistance, we value our team members and invest in their growth by offering on-the-job training, regular performance feedback, and ongoing professional development to support long-term career growth. Employees also receive a full benefits package that includes 12 paid holidays, tuition reimbursement, paid vacation and sick leave, medical and life insurance, retirement plans, and much more! This position directly supports the mission of the Bureau to supply economic assistance through departmental programs by overseeing the execution of essential services and managing the delivery of state and federal economic assistance programs such as SNAP, Medicaid, and Emergency Assistance/LIEAP. Economic Service Workers play a central role within the Bureau by processing applications, determining eligibility, and maintaining caseloads for a variety of economic assistance programs. Economic Service Workers serve as a key point of contact for clients to ensure provision of timely, accurate, and compassionate services and resources.

Key Responsibilities
Duties of the Economic Service Worker will include, but are not limited to:

• Processing and tracking applications for individuals requesting economic assistance through Bureau programs.

• Conducting thorough telephone and face-to-face interviews with clients to gather personal, financial, and social information to determine program benefits eligibility.

• Completing reviews and determining eligibility for services such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.

• Keeping an up-to-date client caseload while ensuring timely and accurate case processing and tracking.

• Monitoring and responding to communications from clients, client services, supervisors, program managers, and upper management, including checking and responding to emails and phone calls.

• Referring clients to additional support services and agencies as needed.

• Maintaining current knowledge of policy updates and program changes.

• Entering and managing client data in appropriate systems and dashboards.

• Assisting in the recovery of overissued benefits when applicable.

• Performing other related duties as assigned.

MANDATORY OVERTIME IS AN ESSENTIAL FUNCTION OF THIS POSITION. THIS POSITION IS HOUSED IN LOGAN COUNTY; HOWEVER, THIS POSITION MAY WORK IN LOGAN AND MINGO COUNTIES AS NEEDED. MUST POSSESS A VALID DRIVER'S LICENSE AND HAVE ACCESS TO RELIABLE TRANSPORTATION FOR REQUIRED TRAVEL ACROSS THE SERVICE REGION.

0511P04887
1 VACANCY
LOGAN COUNTYTraining: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement: A valid driver's license may be required.

Promotional Only: Two (2) years of experience as an Economic Service Worker Trainee may substitute for the required training.
PG: 12 $35,702 - $61,628
Market Rate: $54,918

Probationary period 1 yr.

Internal applications MUST be submitted directly to the contact person listed below by email or standard U.S. mail.
Email applications to: Heather McCoy-- Heather.D.McCoy@wv.gov
Mail applications to: Heather McCoy at 203 East 3rd Avenue Williamson, WV 25661

If you're internal, please use the paper application here: https://personnel.wv.gov/media/8721/download?inline
If you're not internal, please apply online at https://www.governmentjobs.com/careers/wv
Include posting number R3LGFA27003 PSA
Please note: Applications of covered state employees mailed to DOP or completed via DOP's online method are not forwarded to BFA.