Dispatcher/Customer Service Rep (Clerk 2, Local Government) - Wayne County Area Agency on Aging

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Dispatcher/Customer Service Rep (Clerk 2, Local Government) - Wayne County Area Agency on Aging

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Dispatcher/Customer Service Rep (Clerk 2, Local Government) - Wayne County Area Agency on Aging

Salary

$28,158.00 Annually

Location

Wayne County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-56442-L0012

Department

Local Government

Division

AN Wayne Co Aaa

Opening Date

08/18/2026

Closing Date

8/31/2026 11:59 PM Eastern

Job Code

L0012

Position Number

80013032

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101164

Bureau / Division

Transportation (Area Agency on Aging)

Worksite Address

323 Tenth Street

City

Honesdale, Pennsylvania

Zip Code

18431

Contact Name

Michelle Valilnski

Contact Phone

570.253.6758

Contact Email

mvalinski@waynecountypa.gov

Description

Benefits

Questions

THE POSITION
Located in scenic Honesdale, PA - Wayne County Area Agency on Aging Transportation Department is seeking qualified applicants interested in expanding their administrative skills in a professional public service environment. This position offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community. Wayne County offers a comprehensive benefits package.
DESCRIPTION OF WORK
You will be one of the first individuals that community members will interact with and provide a positive impact on behalf of Wayne County’s Transportation Services for our Area Agency on Aging. This position performs a wide range of front desk and clerical duties to support drivers, supervisors, and caseworkers as well as community members who are consumers our services. In this Clerk 2 position serving as a Dispatcher/Customer Service Rep, you will perform the following duties: Trip Coordination: Take travel reservations from existing consumers; direct and communicate with drivers to ensure safe, reliable, and timely transportation  Customer Intake: Help new consumers complete forms to apply for transportation servicesData Verification: Check and ensure the accuracy of customer data, addresses, trip mileage, and reimbursement amounts and totalsFront Desk Communication: Greet walk-ins, answer phones, take messages, and provide accurate general information, reliable and courteous customer serviceClerical Work: Perform data entry, scan documents, and process mail; help maintain filing systems and ensure records are updatedAgency Staff Support: Meet deadlines in a timely manner and maintain smooth paperwork flow for case management staff Work Schedule and Additional Information:Full-time employmentWork hours vary from 7:00 AM to 4:00 PM, with a 30-minute lunch. Work schedule includes irregular, evening, and weekend hours. Occasional travel in and out of the county for meetings may be required.Telework: You will not have the option to telework in this position.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your emai