Director of Store Operations Support (PLCB Retail Operations Manager 2)

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service! Opens in a new window Opens an external website Opens an external website in a new window Accept Deny Non-Essential Manage Preferences Close Cookie Preferences For full functionality of this page it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser Director of Store Operations Support (PLCB Retail Operations Manager 2) | Find Your Passion for Public Service! page has loaded. Director of Store Operations Support (PLCB Retail Operations Manager 2) | Find Your Passion for Public Service! page has loaded. Skip to main content Click here or press any key to continue. Commonwealth of PA - Opportunities for All Job Seekers Menu Commonwealth of PA - Opportunities for All Job Seekers Sign In Saving... Account could not be created. Please fix the errors to continue. Sign In All fields are required Create an account Username or Email Password Sign In Forgot username | Reset password Sign in with GoogleSign in with Google. Opens in new tab Facebook Don't have an account? Create one. Already have an account? Sign In. User profile dropdown menu for Username Applications Inbox Profile Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Applications Inbox Profile Go to Background Investigation Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Welcome! Thanks for creating an account. Find Your Passion for Public Service! powered by NEOGOV ® Director of Store Operations Support (PLCB Retail Operations Manager 2) Print Apply  Director of Store Operations Support (PLCB Retail Operations Manager 2) Salary $88,235.00 - $134,162.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2025-36710-02230 Department Liquor Control Board Division LC Bureau of Store Operations Opening Date 01/05/2026 Closing Date 1/19/2026 11:59 PM Eastern Job Code 02230 Position Number 00122448 Union Non Union Bargaining Unit M3 Pay Group ST10 Bureau / Division Code 00268610 Bureau / Division Retail Operations Worksite Address 910 Capital Street City Harrisburg, Pennsylvania Zip Code 17124 Contact Name Rita Jones Contact Phone 717.783.5324 Contact Email ritajones@pa.gov Description Benefits Questions THE POSITION Are you skilled in operational excellence and innovative problem-solving, aiming to boost customer satisfaction and drive business profitability? If so, the Pennsylvania Liquor Control Board (PLCB) offers an exciting opportunity for you to leverage your leadership abilities as the Bureau Director of Store Operations Support. In this role, you will play a crucial part in shaping the future of store operations while fostering a culture of continuous improvement and performance excellence. Join our team and empower your colleagues to deliver exceptional customer experiences. DESCRIPTION OF WORK In this role, your responsibilities will include coordinating promotional events for Fine Wine and Good Spirits, as well as providing operational support for both store and central office retail operations. You will lead the formulation of retail strategies, oversee performance analytics, and ensure the effective implementation of retail policies and procedures. Your role also includes advising the Director of Retail Operations on all aspects of retail management. Collaborating across various operations to discuss store sales, productivity performance, and the prioritization and review of policies and processes. You will evaluate data, manage budgets, support central office initiatives, oversee task management, and establish productivity standards. Additionally, you will facilitate communication that directly affects field employees and operations, provide regional and district support, and research programs and legislation to formulate executive policy recommendations aimed at positioning the PLCB as a leader in the retail industry.Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employmentWork hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via ema