Customer Service Representative

Job Description

Posting Close Date
Applicants must submit their completed application by 11-01-2026 at 11:59 p.m. MST
Application and Special Instructions
Submit an updated resume that clearly details your experience directly related to the Customer Service Representative position position.
For questions regarding this recruitment please contact Genevieve Hernandez at genevievehernandez@tucsonaz.gov
Position Specific Summary
The Customer Service Representative position at the City of Tucson
's
Department of Transportation and Mobility

is responsible for

handl
ing
customer interactions
,
address
ing
inquiries,
concerns

and
provid
ing
support,
along with
maintain
ing
records
within the
Park Tucson Division.

Work is performed under the supervision of the Management Assistant.

This position does not supervise.

Duties and Responsibilities
Addresses
customer service inquiries
for
parking services

by answering phones,
engaging
with constituents, gathering pertinent
information
and
initiating
follow
-
up with
constituents
to
ensure customers can track their requests accordingly.
Resolves
disputes and issues related to parking fines, lost tickets, or other service-related problems.

Processes payments
for
permits
,
garages
and parking citations.
Operates and monitors parking management systems, including access control and ticketing software. Ensures the system is functioning properly and report any technical issues.
Maintains records of transactions, customer interactions, and incidents.

Sets up garages and surface lot access
utiliz
ing
systems
for City of Tucson
and
Pima County employees
including
the public. Activates and resets access cards for all city
-
owned garages, issues residential permits, non-residential permits, and handles renewals accordingly
.
Activates
monthly permits for cont
racted
companies for surface lots.

Assist
s
with validating tickets or passes and processing refunds if applicable
.

Performs other duties and tasks as assigned.
Working Conditions
Mostly office environment.
All duties and responsibilities listed are subject to change.
MINIMUM QUALIFICATIONS
Education
High school diploma or equivalent
Experience
One (1) year of relevant experience
Equivalency
Any combination of relevant education and experience may be substituted on a year-for-year basis.
License/Certifications
Preferred Qualifications
Education: High School Diploma or GED
Experience: One (1) year directly related experience
Equivalency: Any combination of relevant education and experience may be substituted on a year -for year basis.
License/Certifications: A Valid and unrestricted Driver License with two
(2) years of licensed driving is required
Preferred Qualifications: Customer Service Experience
POSITION DETAILS
Job Profile
J0152 - Customer Service Representative
View full job profile including classification specifications and physical demands at
https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent
.
Compensation Grade
G102
Hourly Range
$16.50 - 24.75 USD
The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
Fair Labor Standards Act (FLSA)
Non-Exempt
Position Type
Regular
Time Type
Full time
Department
Department of Transportation and Mobility
Department Link
https://www.tucsonaz.gov/Departments/Transportation-Mobility
Background Check
This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.
ABOUT US
Benefits
The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at
https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
Citizenship
The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship.
The City of Tucson is an Equal Opportunity/Affirmative

Action/Veterans/Disability Employer
The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).
ADA Accessibility Compliant Form
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at
EmployeeLeaves@tucsonaz.gov
.
Recruiter Name
Genevieve Hernandez
Recruiter Email
DTM_HR@tucsonaz.gov
For general Human Resources questions please contact 520-837-4190.