Coordinator, Student Experience

Job Description

Job Profile:
Administrative Operations Specialist 2
Job Family:
Administrative Operations
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.
Job Description:
Enterprise Technology seeks a
Student Experience Coordinator
to manage daily operations, student staff development, and engagement programming for the Tempe Tech Hub, ASU's flagship student-facing technology engagement space.
The
Tempe Tech Hub
supports students as they access technology resources, receive device and software support, explore creative and emerging tools, and connect technology to their academic, creative, and professional goals. This role is responsible for ensuring that the hub operates reliably, delivers a strong student experience, and continues evolving from a reactive service location into an outcomes-focused engagement destination.
The Student Experience Coordinator will oversee day-to-day operations, supervise and develop student workers, coordinate programming, track engagement trends, support campus partnerships, and help align space, staffing, and resources with the strategic goals of Tech Hub.
This position reports to Tech Hub leadership and requires regular on-site presence at the Tempe campus. We encourage you to apply if you are motivated by creativity, curiosity, and reimagining educational experiences. Duties are complex and involve a significant degree of responsibility and judgment, but you will also have the opportunity to pave the way for the future of innovative education.
Position Salary Range:
$51,500.00 - $57,500.00 annually
As part of your application, please submit a cover letter addressing the following questions:
Describe your experience supervising, mentoring, or developing student employees. How did you establish clear expectations and accountability while supporting their growth?
This role supports services across multiple campuses and requires balancing daily operations, scheduling, student needs, and unexpected challenges. How do you organize competing priorities and ensure you follow through on commitments?
Describe your experience supporting student engagement, events, workshops, or educational programming. How did you evaluate whether the experience was successful?
Essential Duties:
Plans, organizes, and coordinates daily operations of the Tempe Tech Hub, including staffing coverage, scheduling, space readiness, equipment availability, service delivery, and student-facing support activities.
Identifies operational gaps, service issues, or workflow inefficiencies and recommends improvements to support reliability, consistency, and student engagement.
Supports implementation of service standards, operating procedures, and performance expectations in alignment with Tech Hub goals.
Hires, trains, schedules, supervises, and evaluates student workers assigned to the Tempe Tech Hub.
Provides coaching, feedback, and development opportunities to help student workers build technical, operational, customer service, and leadership skills.
Identifies student workers with growth potential and supports their development through increased responsibility, peer mentoring, project assignments, and skill-building opportunities.
Develops, coordinates, and facilitates student engagement activities that encourage students to return to the Tempe Tech Hub throughout their academic experience.
Plans and supports hackathons, workshops, and other programming related to creative technology, productivity tools, emerging technologies, AI tools, and student success.
Tracks student engagement data, including visit patterns, participation trends, service needs, return visits, and program outcomes.
Coordinates with campus partners to identify opportunities for shared programming, student outreach, workshops, events, and collaborative services.
Moves partnership opportunities from initial conversation to active collaboration by coordinating logistics, clarifying goals, and supporting implementation.
Communicates Tech Hub services, programming, and engagement opportunities to campus stakeholders in a clear and professional manner.
Uses data, student feedback, staff input, and operational observations to improve the Tempe Tech Hub experience.
Documents processes, outcomes, challenges, and recommendations in a clear and actionable manner.
Maintains a student-centered, outcomes-focused approach to daily decisions and long-term improvements.
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaborate across teams and actively participate in ET/ASU events and programs.
Desired Qualifications:
Demonstrated experience managing operations in a student-facing or community-facing environment and can speak to what they were accountable for, not just what they contributed to
Experience supervising or developing others, with evidence that those people grew under their watch
Track record of moving student or community engagement in a measurable direction return visits, participation trends, or documented outcomes
Experience activating a campus or community partnership that produced something concrete
Familiarity with enterprise or creative technology tools (Adobe Creative Suite, Microsoft 365, AI tools, or similar)
Strong operational instincts: scheduling, budget tracking, process documentation, and anticipating problems before they escalate
Direct, honest communicator who brings data and specific examples, not just impressions
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values-driven organization with a strong commitment to inclusion and belonging.
Ability to cultivate a psychologically safe environment where all team members can thrive.
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs.
Working Environment:
Activities are performed primarily in person at the Tempe campus in an active student-facing technology hub environment.
Work includes regular use of a computer workstation, standing, walking, moving throughout the hub space, interacting with students and staff, and responding to changing operational needs.
May require occasional lifting, carrying, pushing, or pulling of equipment or materials up to 25 pounds.
The environment is fast-paced and may require shifting priorities while maintaining service quality, staff coordination, and operational continuity.
Regular on-site presence is required.
Department Statement:
Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation
ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?
Mission oriented.
Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility.
Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
Culture forward.
We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.
Scale of impact.
Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education.
Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.
Exposure to industry giants.
ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding

Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the
Workday Jobs Hub
.
To be considered, your application must include all of the following attachments:
Cover letter
Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly lab