Clerical Supervisor 2

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Clerical Supervisor 2

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Clerical Supervisor 2

Salary

$45,907.00 - $69,201.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-48526-00200

Department

Department of Labor & Industry

Division

LI UC Serv Ctr UC Spt Op Div

Opening Date

04/30/2026

Closing Date

5/13/2026 11:59 PM Eastern

Job Code

00200

Position Number

50352574

Union

AFSCME

Bargaining Unit

A2

Pay Group

ST05

Bureau / Division Code

00125706

Worksite Address

651 Boas Street

City

Harrisburg, Pennsylvania

Zip Code

17121

Contact Name

Karthika Pillai

Contact Email

Kpillai@pa.gov

Bureau / Division

Office of Unemployment Compensation Service Centers - Unemployment Compensation Support Operations Division

Description

Benefits

Questions

THE POSITION
Are you ready for a supervisory role where your work will help improve the economic security of Pennsylvania’s workers and their families? Step into this Clerical Supervisor 2 role with the Department of Labor and Industry, Office of Unemployment Compensation (UC) Service Centers, UC Support Operations Division. Your supervisory and clerical efforts will help ensure accurate, efficient, and timely work across the office. Grow your career with our mission-driven team!
DESCRIPTION OF WORK
In this Clerical Supervisor 2 position, you will oversee a large team that supports essential Unemployment Compensation processes and services. Work relies on excellent organizational skills, clear communication, and the ability to guide staff through a wide range of tasks. In this role, you will perform the following duties: Staff Supervision: Direct daily work of technical and clerical personnel, conduct staff meetings, and monitor attendance while ensuring compliance with personnel policiesTraining Guidance: Develop training plans and lead sessions on changing procedures and requirementsEmployee Support: Counsel staff on work issues and carry out disciplinary actions according to directivesPerformance Evaluation: Prepare evaluations, review work quality, and monitor unit productivityIssue Resolution: Investigate complaints, discuss concerns with employees, and recommend solutions in line with PA UC LawInformation Management: Access and update automated systems and prepare required reports and other written materialsInterested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:Full-time employmentWork hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Works hours may vary based on operational needs. Telework: You may have the opportunity to work from home (telework) part-time, after successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFIC