Clerical Assistant 3

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Clerical Assistant 3

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Clerical Assistant 3

Salary

$40,685.00 - $60,714.00 Annually

Location

Lackawanna County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-40141

Department

Department of Labor & Industry

Division

LI SWIF Mgr Off

Opening Date

01/21/2026

Closing Date

1/30/2026 11:59 PM Eastern

Job Code

00103

Position Number

00155037

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST04

Bureau / Division Code

00121600

Bureau / Division

State Workers Insurance Fund Managers Office

Worksite Address

Scranton State Office Building

Worksite Address

100 Lackawanna Avenue

City

Scranton, Pennsylvania

Zip Code

18503

Contact Name

Felicia Newbury

Contact Email

fnewbury@pa.gov

Description

Benefits

Questions

THE POSITION
Are you looking for an opportunity to showcase your strong customer service and organizational skills? The Department of Labor & Industry, Scranton State Workers Insurance Fund (SWIF) Managers Office is on the lookout for a Clerical Assistant 3 to round out our staff. In this vital role, you will have the opportunity to provide quality customer service to incoming phone callers for all aspects of SWIF’s operation. Advance your career with our team!
DESCRIPTION OF WORK
The Clerical Assistant 3 functions as the first point of contact for SWIF and provides support for the organization within all SWIF departments and district offices. Through provided cross training, you will have the knowledge to directly respond to external customer inquires regarding work performed by Auditing, Underwriting and Fiscal Technicians, Claim Reviewers and Medical Bill Payers. This position makes decisions in the best interest of SWIF’s external customers. You can expect to identify areas of concern in customer service or workflow and recommend potential resolutions and corrective actions to supervisors or managers. It is essential you maintain knowledge of SWIF’s operations, workers’ compensation insurance, medical terminology, and applicable regulations as set by the Pennsylvania Compensation Rating Bureau and Bureau of Workers’ Compensation.If you have exceptional communication skills and are customer focused, we want to hear from you!Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employmentWork hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONSMinimum Experience and Training Requirements:One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); orOne year of moderately complex clerical experience; orAn equivalent