Clerical Assistant 3

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service! Opens in a new window Opens an external website Opens an external website in a new window Accept Deny Non-Essential Manage Preferences Close Cookie Preferences For full functionality of this page it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser Clerical Assistant 3 | Find Your Passion for Public Service! page has loaded. Clerical Assistant 3 | Find Your Passion for Public Service! page has loaded. Skip to main content Click here or press any key to continue. Commonwealth of PA - Opportunities for All Job Seekers Menu Commonwealth of PA - Opportunities for All Job Seekers Sign In Saving... Account could not be created. Please fix the errors to continue. Sign In All fields are required Create an account Username or Email Password Sign In Forgot username | Reset password Sign in with GoogleSign in with Google. Opens in new tab Facebook Don't have an account? Create one. Already have an account? Sign In. User profile dropdown menu for Username Applications Inbox Profile Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Applications Inbox Profile Go to Background Investigation Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Welcome! Thanks for creating an account. Find Your Passion for Public Service! powered by NEOGOV ® Clerical Assistant 3 Print Apply  Clerical Assistant 3 Salary $40,685.00 - $60,714.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2025-39291-00103 Department Department of Human Services Division HS Div Op Opening Date 12/31/2025 Closing Date 1/14/2026 11:59 PM Eastern Job Code 00103 Position Number Multiple positions may be filled from this posting. Union AFSCME Bargaining Unit A1 Pay Group ST04 Bureau / Division Code 00211622 Bureau / Division Division of Operations Worksite Address 2525 North 7th Street City Harrisburg, Pennsylvania Zip Code 17110 Contact Name Heather Laurent Contact Phone 223.231.9904 Contact Email hlaurent@pa.gov Description Benefits Questions THE POSITION Looking for a rewarding job making a difference in the lives of children? Join the Office of Children, Youth and Families team! As a member of our team, you will be part of a diverse network that supports and strengthens families in Pennsylvania to provide safe, nurturing and healthy environments for children. The work is challenging, but extremely rewarding! There are opportunities for professional development and growth AND free parking! This position is located in the Office of Children, Youth and Families, Bureau of Policy, Programs and Operations, Division of Operations, Clearance Verification Unit. DESCRIPTION OF WORK As a Clerical Assistant 3, you will answer and return calls from the public regarding clearance related matters and inform callers of the necessary action steps when inquiring about clearance verifications and determinations. You will be expected to exhibit professionalism, empathy, compassion and a high level of customer service when engaging with customers on the phone or in-person at the Clearance Window to alleviate their concerns in accordance with the Office of Children, Youth and Families (OCYF's) mission statement. Performing data entry into the appropriate electronic repository from PA Child Abuse History Certification, National Sex Offender Registry, and Consolidated Eligibility Letter applications will be included in your duties. Your attention to detail skills will be key as this position reviews, analyzes and performs searches by comparing information in several databases.Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employmentWork hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week after an in-office training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING