Child Support Specialist 1 (NY HELPS)

Job Description

Duties of Position may include:
• Providing technical assistance to local district child support enforcement units regarding federal and State laws and policy, management reports, program and systems requirements, so that the local district staff can carry out the child support program as required.
• Reviewing, analyzing, monitoring, and communicating with local district child support enforcement operations to ensure federal performance measures are met.
• Conducting on-site visits to assess local district operations and to promote full use of appropriate procedures and to participate in special technical assistance projects to increase performance.
• Developing and drafting policies and procedures related to new rules and regulations or designed to ensure program compliance and increase program performance.
• Monitoring State Disbursement Unit (SDU) contractor performance to ensure all contract requirements, deliverables, and timeframes are met.
• Developing system specifications and enhancements to comply with new federal or State requirements or to improve program performance.
• Providing technical assistance to local district child support staff in the use of the automated systems.
• Developing requests for proposals (RFPs) for SDU operations or statewide banking services.
• Contribute program expertise, oversight, and monitoring for grants and other program contract services.
• Identify and work with State subject matter expects in support of development of business rules needed to be integrated in the Integrated Eligibility System (IES).
• Support efforts to ensure all IES related changes and accommodations are in compliance with federal and State requirements for child support and are cost effective and efficient.
• Provide subject matter expertise to IES business requirements processes to ensure child support processes and requirements are maintained and not disrupted by IES implementation in any way and that all current file exchanges and interfaces are retained.
• Assist in completing user acceptance testing of system.
• Other child support duties as assigned.
Desired Competencies:
• Self-motivated, strong attention to detail, and committed to teamwork.
• Ability to organize and prioritize multiple tasks and meet deadlines.
• Excellent communication and problem-solving skills.

Minimum Qualifications:
Six years of experience supervising, monitoring, or administrating a child support enforcement program under Title IV-D of the Federal Social Security Act.
Substitution: An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
OR
Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
OR
Reachable on the appropriate eligible list in Albany.

Minimum Qualifications

Six years of experience supervising, monitoring, or administrating a child support enforcement program under Title IV-D of the Federal Social Security Act. Substitution: An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience. OR Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. OR Reachable on the appropriate eligible list in Albany. Six years of experience supervising, monitoring, or administrating a child support enforcement program under Title IV-D of the Federal Social Security Act. Substitution: An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience. OR Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. OR Reachable on the appropriate eligible list in Albany.

Requirements

Six years of experience supervising, monitoring, or administrating a child support enforcement program under Title IV-D of the Federal Social Security Act.
Substitution: An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
OR
Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
OR
Reachable on the appropriate eligible list in Albany.