Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Indiana

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

Opens in a new window Opens an external website Opens an external website in a new window Accept Deny Non-Essential Manage Preferences Close Cookie Preferences

For full functionality of this page it is necessary to enable JavaScript.
Here are the
instructions how to enable JavaScript in your web browser

Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Indiana | Find Your Passion for Public Service! page has loaded.

Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Indiana | Find Your Passion for Public Service! page has loaded.

Skip to main content

Click here or press any key to continue.

Commonwealth of PA - Opportunities for All Job Seekers

Menu

Commonwealth of PA - Opportunities for All Job Seekers

Sign In

Saving...
Account could not be created. Please fix the errors to continue.

Sign In

All fields are required

Create an account

Username or Email

Password

Sign In

Forgot username
|
Reset password

Sign in with GoogleSign in with Google. Opens in new tab

Facebook

Don't have an account?
Create one.

Already have an account?
Sign In.

User profile dropdown menu for

Username

Applications

Inbox

Profile

Account

Sign Out
After clicking on this link you will be logged out and the page will be reloaded.

Applications

Inbox

Profile

Go to Background
Investigation

Account

Sign Out
After clicking on this link you will be logged out and the page will be reloaded.

Welcome!
Thanks for creating an account.

Find Your Passion for Public Service!

powered by
NEOGOV
®

Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Indiana

Print

Apply

Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Indiana

Salary

$45,907.00 - $69,203.00 Annually

Location

Indiana County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CSSC-2026-40778-06600

Department

Department of Labor & Industry

Division

LI UC Serv Ctrs Indiana

Opening Date

01/16/2026

Closing Date

1/30/2026 11:59 PM Eastern

Job Code

06600

Position Number

Multiple positions may be filled from this posting.

Union

SEIU Local 668

Bargaining Unit

F1

Pay Group

ST05

Bureau / Division Code

00125770

Bureau / Division

Unemployment Compensation Service Centers - Indiana

Worksite Address

4221 PA-286

City

Indiana, Pennsylvania

Zip Code

15701

Contact Name

Karthika Pillai

Contact Email

Kpillai@pa.gov

Description

Benefits

Questions

THE POSITION
Are you interested in providing superior customer service to claimants who have lost a job through no fault of their own? If so, consider starting a new chapter in your career at the Unemployment Compensation (UC) Service Centers in Indiana as a Bilingual Unemployment Compensation Claims Intake Interviewer. This position gives you the opportunity to become an essential part of a team that provides Pennsylvanians with efficient, timely customer service they deserve by assisting customers who file claims for unemployment compensation. If you thrive in a challenging work environment and have the ability to work independently and efficiently in a constantly changing and evolving atmosphere, we have the perfect job for you!
DESCRIPTION OF WORK
As a Bilingual Unemployment Compensation Claims Intake Interviewer, you will be responsible for gathering information and pertinent data from claimants and employers to establish valid claims for unemployment compensation benefits in accordance with the PA UC Law. Work involves entering and retrieving data, modifying records, processing claims, as well as identifying issues that may affect the eligibility of claimants for benefits. Effective communication is key as you will be contacting claimants, employers, other service centers, or agent offices to obtain clarification of claims data to expedite processing of claims. Additional responsibilities include:Advising claimants of their rights and responsibilitiesConducting fact-findings to identify issues that may affect claimants eligibility Preparing and mailing forms to verify wage and separation informationMaintaining up-to-date records of claimant informationParticipating in the settlement of routine adjustments and overpaymentsInterested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employmentWork hours are generally 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Work schedule may vary based on operational needs.Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you w