Benefit Program Technician

Job Description

The Family Support Division is seeking applications for Benefit Program Technicians. These positions will be located in the Cole County Child Support Office based at 615 Howerton Ct., Jefferson City, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits, and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders, and enforcing and/or modifying both administrative and judicial orders.
We offer a six-month in-depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work/home life balance. This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of Customer Service experience OR a Bachelor’s degree.
To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
Individual(s)
selected
for
this
position
may
receive
a
higher
rate
based
on
a
pay
differential
(e.g. shift, or time-of-service pay).
Recruitment Area:
Accepting applications from all qualified applicants.
The
State
of
Missouri
is
an
equal
opportunity
employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found
here
.

FSD.Personnel@dss.mo.gov

Minimum Qualifications

To succeed in this role, you must have a high school diploma and at least four years of Customer Service experience OR a Bachelor’s degree. To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).