Animal Welfare Supervisor - Shelter Operations - City

Job Description

PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS
:
Pay Range: 510NE
Hourly Rate: $26.73 - $40.87
Annual Rate: $55,812.24 - $85,336.56
FLSA Status: Non-Exempt
The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.
APPLICATION, HIRING, AND BACKGROUND
When completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position.
Completion of the application questions is required.
Applicant responses to the application questions must specifically answer the questions asked.
Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position.
Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one file for upload.
Applications may not be reviewed if specific responses to application questions have not been provided.
Each application submission is reviewed independently.
For detailed information about the City's hiring and background processes, check out the:
Quick Guide to Hiring and Background Checks
If you have questions, check out the:
Frequently Asked Questions

TOTAL REWARDS
At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer:
Competitive pay
An average of $22,000 annually contributed toward your benefits and retirement
A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development
Explore all the ways we invest in you:
City of Oklahoma City Total Rewards
POSITION DESIGNATION
This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1
et seq.,
(OSCN 2019), effective August 29, 2019.
This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.
JOB SUMMARY
This job is located in the
Animal Welfare Division
of the
Development Services Department
within the City of Oklahoma City and is under the direction of an immediate supervisor. The Animal Welfare Supervisor - Shelter Operations oversees the daily Animal Shelter operations and coordinates the staff responsible for animal care and customer service.
ESSENTIAL JOB FUNCTIONS
Overseeing adoptions, lost and found services, clinic activities, cleaning, animal care, and customer inquiries.
Supervising and supporting staff through training, coaching, and technical guidance.
Demonstrating proper equipment use and safe animal handling techniques.
Ensuring compliance with all applicable local, state, and federal regulations, as well as departmental policies and safety procedures.
Maintaining regular, professional communication with residents, City employees, law enforcement, and external agencies to share information, resolve issues, and provide assistance.
Conducting cash audits and monitoring operational requirements.
Leading special projects such as deep cleaning, outbreak protocols, de-cluttering efforts, and inventory management.
Managing shelter supplies, inventory, purchases, and contracts as needed.
Overseeing the maintenance and repair of shelter facilities, vehicles, equipment, and materials as needed.
Performing other duties as assigned.
VETERANS PREFERENCE
Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.
MINIMUM QUALIFICATIONS
Possession of a high school diploma, GED, or equivalent.
Minimum of two (2) years' experience in an animal shelter or animal care environment, including performing direct animal care, facilitating adoptions and reclaims, and participating in euthanasia procedures.
JOB REQUIREMENTS
Knowledge of animal husbandry, shelter operations, and standards of care.
Knowledge of sanitation, disease prevention, and shelter outbreak protocols.
Knowledge of federal, state, and local regulations pertaining to animal care and control.
Skill in animal behavior and ability to aid with care and handling.
Skill in maintaining records and preparing reports.
Skill in communicating using tact and diplomacy.
Skill in managing inventory, supplies, and equipment.
Skill in utilizing kennel management systems and Microsoft Office software packages.
Ability to supervise, train, and coordinate the work of assigned staff.
Ability to evaluate operational practices and recommend improvements.
Ability to assist in planning and organizing unit operations, including facilities, vehicles, budgets, and programs.
Ability to maintain a clean, organized, and safe shelter environment.
Ability to establish and maintain effective working relationships.
Ability and willingness to assume responsibility for operations of the work unit.
Ability to travel.
COMPETENCIES
One City, One Team (Teamwork/Team Oriented)
(1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made.
Service First (Customer Centric)
(1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind.
Respect Always (Leads Through Influence)
(1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals; (3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort including those actively involved; (5) leads through influence over the process and its results, and those who have a vested interest in the outcome (positive or negative). (6) [Core Value Respect Always] listens with curiosity and speaks with care; (7) [Core Value Respect Always] embraces different perspectives and lived experiences; (8) [Core Value Respect Always] gives feedback constructively and receives it openly.
Own the Outcome (Execution and Results)
(1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) recognizes opportunities and takes action for improvement to programs, policies, procedures, practices, and processes; (7) understands and is able to apply the principles, methods, and tools of quality improvement; (8) collects, examines, analyzes, and interprets data from a variety of sources; (9) makes data-driven recommendations/decisions and achieves results; (10) effectively achieves results through others to achieve the Department or City's mission; (11) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (12) [Core Value Own the Outcome] follows through on commitments; (13) [Core Value Own the Outcome] speaks up when accountability is missing.
Keep Getting Better (Commitment to Continuous Improvement)
(1) Recognizes opportunities for improvement with regard to programs, policies, procedures, practices, and processes; (2) understands and is able to apply the principles, methods, and tools of quality improvement; (3) collects, examines, analyzes, and interprets data from a variety of sources; (4) makes data-driven recommendations/dec