Administrative Specialist II - Adult Services (Lexington)

Job Description

Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Specialist who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.
This position is located at the BHDD - Office of Mental Health, Lexington County Community Mental Health Center, 301 Palmetto Park Blvd, Lexington, SC 29072.

In the role, you will independently perform a variety of advanced administrative and clerical duties which are critical to the operation of BHDD offices as needed. Apply policies to perform varied tasks, such as providing clerical, secretarial, data entry, and medical records maintenance which has a significant impact on the operation of the unit; make independent decisions concerning the daily operation of the unit.

Responsibilities for the Administrative Specialist II:
• Provide administrative support with a moderate level of individual and/or customer accountability, which includes receiving and screening telephone calls; greet all customers in a professional manner, ensure all customers receive proper instructions to have their needs met and taking care of the immediate needs of the customers.

• Notify staff of patient arrival via EHR or teams; schedule appointments for patients/staff, making changes as needed.

• Maintain policies and procedures while processing routine matters within established guidelines

• Manage all assigned medical records in compliance with local, state and federal guidelines; update patient information such as financial information, addresses and telephone numbers as changes are reported; ensure accurate scanning and importing of patient information to include insurance and patient income documents

• Assist in satellite offices and/or clinics as needed

• Responsible for collecting patient fees and verify daily fee collections, ensuring all BHDD cash policies are adhered to while conducting this job function

• Adhere to all corporate compliance policies, regulations, statutes (federal, state, local, BHDD), or laws regulating the provisions of healthcare

• Complete all annual required training to include Safety, MAPS, and clinical trainings. Demonstrate adherence to CARF standards, and BHDD Center policies and procedures

• Two years of clerical experience and a high school diploma; Related clerical experience may be substituted for a high school diploma

• Substitute: associate degree in secretarial science or other related field; or three years of clerical experience

Additional Requirements :
• Ability to any assigned office as needed

• Position is considered essential and may be called back during crises/disasters/emergencies

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employees must:
• Have customer service experience, phone reception, filing, time management, and basic knowledge of Microsoft Windows

• Know how to interact professionally with patients and staff at all levels

• Have flexibility

• Be a team player

• Have excellent internal and external customer service

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.

• 15 days annual (vacation) leave per year

• 15 days sick leave per year

• 13 paid holidays

• Paid Parental Leave

• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)

• Retirement benefit choices *
• State Retirement Plan (SCRS)

• State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.