Administrative Assistant 1

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Administrative Assistant 1

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Administrative Assistant 1

Salary

$46,827.00 - $70,592.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-55853-08210

Department

Department of Labor & Industry

Division

LI BWC Ad Spt Div

Opening Date

08/11/2026

Closing Date

8/25/2026 11:59 PM Eastern

Job Code

08210

Position Number

00005811

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST05

Bureau / Division Code

00121315

Bureau / Division

LI BWC Admin Support Division

Worksite Address

651 Boas Street

Worksite Address

8th Floor

City

Harrisburg, Pennsylvania

Zip Code

17121

Contact Name

Moureen Gunyanyi

Contact Email

mgunyanyi@pa.gov

Description

Benefits

Questions

THE POSITION
As an Administrative Assistant 1 with the Department of Labor & Industry, Bureau of Workers’ Compensation, you will support a mission that makes a real difference across the Commonwealth. This position allows you to build strong communication skills while helping people resolve critical questions about workers compensation. Your efforts will directly support fair processes and informed decisions. Step into a role that encourages growth, teamwork, and public service.
DESCRIPTION OF WORK
This position supports the Bureau of Workers' Compensation by guiding individuals through workers compensation concerns and ensuring accurate information is shared. The role contributes to smooth bureau operations and clear communication with the workers compensation community. As an Administrative Assistant 1, you will perform the following duties:Call Management: Handle incoming and outgoing calls and provide helpful information to employees, employers, insurers, attorneys, doctors, and others involved in workers compensation mattersIssue Resolution: Assist in resolving problems, direct inquiries to the appropriate division, and provide information about laws and regulationsData Analysis: Compile monthly statistics, review trends, and prepare written recommendations for improving bureau procedures and operationsResearch Support: Research laws, cases, and published guidance to answer questions and prepare formal written reports on potential impacts to workers compensation policiesSystem Assistance: Guide users through WCAIS registration, log-in steps, dashboard navigation, and technical concernsInterested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employmentWork hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time. The expectation will be that employees will be on site two days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You wi