Administrative Assistant 1

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Administrative Assistant 1

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Administrative Assistant 1

Salary

$45,907.00 - $69,203.00 Annually

Location

Lackawanna County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-40393

Department

Department of Labor & Industry

Division

LI SWIF Fin Mgmt Div

Opening Date

01/16/2026

Closing Date

1/25/2026 11:59 PM Eastern

Job Code

08210

Position Number

00018669

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST05

Bureau / Division Code

00121650

Bureau / Division

SWIF Financial Management Division

Worksite Address

100 Lackawanna Avenue

Worksite Address

Scranton State Office Building

City

Scranton, Pennsylvania

Zip Code

18503

Contact Name

Felicia Newbury

Contact Email

fnewbury@pa.gov

Description

Benefits

Questions

THE POSITION
Do you excel at maintaining positive, effective communication in any conversation? If you are also equally skilled with details and numbers, this is the role for you! The Department of Labor & Industry is seeking an Administrative Assistant 1 to join the State Workers’ Insurance Fund (SWIF), Financial Management Division. Our team needs you to help facilitate efficient and accurate billing processes by contacting account holders and their representatives and by collaborating with internal and external teams to ensure these administrative processes are efficient and effective. Take the next step in your career with us!
DESCRIPTION OF WORK
In this position, you will perform administrative work to support efficient and accurate billing, collections, and customer service work. This includes determining the appropriate approach to account collections efforts based on precedent, facts, and circumstances of the account; communication with the policy holder; and general office guidelines, as well as determining the structure and terms of payment plans for assigned accounts based on the facts and circumstances of each account. Work involves receiving and processing credit card payments, preparing and reviewing reports for accuracy and completeness, and making recommendations based on office guidelines and your independent judgement regarding the likelihood of a successful outcome. Teamwork is key for coordinating with Credit Committee applications, Office of Attorney General (OAG) transmittals, and related processes; collaborating with SWIF auditors, underwriters, and managers to achieve this. Your responsibilities will also involve contacting brokers and policyholders regarding outstanding balances, issuing reminders, and providing information about SWIF billing and collection procedures and policies. Our team will rely on you to use communication and customer service skills to secure timely payments while maintaining a positive rapport with clients. Apply now and find a home for your talents with our team!Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:Full-time employmentWork hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework i