Administrative Assistant 1

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service! Opens in a new window Opens an external website Opens an external website in a new window Accept Deny Non-Essential Manage Preferences Close Cookie Preferences For full functionality of this page it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser Administrative Assistant 1 | Find Your Passion for Public Service! page has loaded. Administrative Assistant 1 | Find Your Passion for Public Service! page has loaded. Skip to main content Click here or press any key to continue. Commonwealth of PA - Opportunities for All Job Seekers Menu Commonwealth of PA - Opportunities for All Job Seekers Sign In Saving... Account could not be created. Please fix the errors to continue. Sign In All fields are required Create an account Username or Email Password Sign In Forgot username | Reset password Sign in with GoogleSign in with Google. Opens in new tab Facebook Don't have an account? Create one. Already have an account? Sign In. User profile dropdown menu for Username Applications Inbox Profile Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Applications Inbox Profile Go to Background Investigation Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Welcome! Thanks for creating an account. Find Your Passion for Public Service! powered by NEOGOV ® Administrative Assistant 1 Print Apply  Administrative Assistant 1 Salary $45,907.00 - $69,203.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2025-39840-08210 Department Department of Labor & Industry Division LI UC Serv Ctr UC Spt Op Div Opening Date 01/13/2026 Closing Date 1/26/2026 11:59 PM Eastern Job Code 08210 Position Number 00268761 Union AFSCME Bargaining Unit A4 Pay Group ST05 Bureau / Division Code 00125706 Worksite Address 651 Boas Street City Harrisburg, Pennsylvania Zip Code 17121 Contact Name Karthika Pillai Contact Email kpillai@pa.gov Description Benefits Questions THE POSITION Interested in advancing your career? The Department of Labor & Industry, Unemployment Compensation (UC) Support Operations Division is looking for a reliable Administrative Assistant 1 responsible for researching, analyzing and processing complex unemployment overpayment claims issues. If you are a detail-oriented professional with a commitment to accuracy, this is the opportunity for you! DESCRIPTION OF WORK In this vital role, you will serve as the single point of contact within the Office of UC Service Centers (OUCSC), Claimant Services for calls from the service centers regarding overpayment questions or issues. Work involves applying UC Law and Regulations as you analyze and facilitate resolution of complex claim issues, review overpayments for technical accuracy and prepare daily, weekly and monthly production reports. This position provides technical assistance to Claimant Services and service center staff in establishing and adjustment of overpayments. You will have the opportunity to develop and conduct training for Claimant Services staff on overpayment processing.Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employmentWork hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.Hours may vary based on Operational NeedsTelework: You may have the opportunity to work from home (telework) part-time after the successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements:Such training as may have been gained through graduation from a four year college or university or any equivalent combination of experience and training.Other Requirements:You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions.Legal Requirements:This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires y