Systems Support Specialist IV - City

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Systems Support Specialist IV - City

Oklahoma City, OK, United States

Job Description

PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS:Pay Range: 520Hourly Rate: $43.55- $66.59FLSA Status: ExemptThe normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.APPLICATION, HIRING, AND BACKGROUNDWhen completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one file for upload. Applications may not be reviewed if specific responses to application questions have not been provided.Each application submission is reviewed independently. For detailed information about the City's hiring and background processes, check out the: Quick Guide to Hiring and Background ChecksIf you have questions, check out the: Frequently Asked Questions TOTAL REWARDSAt the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer:Competitive payAn average of $22,000 annually contributed toward your benefits and retirementA comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and developmentExplore all the ways we invest in you: City of Oklahoma City Total RewardsPOSITION DESIGNATIONSThis job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license. This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division's Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. JOB SUMMARYThis position is located in the Public Safety Support Division of the Information Technology Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The position is primarily responsible for overall project management, training and supervision of professional and technical staff within various department lines of business. Incumbents support a range of Information Technology programs including Client Support, Network and Communications Infrastructure, Public Safety Communications and Information Security. Essential job functions include: providing section oversight and technical support to staff who maintain enterprise hardware components and software; evaluating and implementing new and replacement systems; coordinating and directing project management implementations; developing program goals, objectives and budgets; preparing various administrative reports and monitoring maintenance and support contracts. The employee has frequent contact with other City departments, contractors, vendors, outside agencies, etc., to exchange information or provide technical assistance regarding program activities. The instructions received define program objectives as well as personnel and budgetary limitations. Work is reviewed by division level managers or Information Technology Assistant Director for program accomplishments; management effectiveness; and adherence to policies, procedures, and directives. VETERANS PREFERENCEHonorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. JOB REQUIREMENTS--GENERAL Skill in the application of existing project management principles within an information technology environment.Skill in supervising.Skill providing employee management, including monitoring day-to-day activities, development of action plans, and conducting performance evaluations.Skill in the administration of existing enterprise operating systems and productivity software.Skill in the development and oversight of enterprise level change management policies and procedures.Skill performing budget and reporting activities.Knowledge of Active Directory user and group administration principles.Knowledge of existing and emerging commercial technologies sufficient to recommend and implement solutions to address business needs of a large enterprise workforce.Possession of a valid Driver License (Operator).JOB REQUIREMENTS--CUSTOMER SUPPORT Skill in the installation, configuration and troubleshooting of client computer hardware, peripherals and modern enterprise level operating systems for desktop and mobile devices.Skill in the management of a Customer Service/Help Desk team supporting a medium size or larger enterprise. PREFERRED QUALIFICATIONSSkill in the use of GIS applications like ArcGIS Pro. Skill in the use of SQL Server. Skill in supporting Public Safety Technology. COMPETENCIESOne City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made.Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind.Respect Always (Leads Through Influence) (1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals; (3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort including those actively involved; (5) leads through influence over the process and its results, and those who have a vested interest in the outcome (positive or negative). (6) [Core Value Respect Always] listens with curiosity and speaks with care; (7) [Core Value Respect Always] embraces different perspectives and lived experiences; (8) [Core Value Respect Always] gives feedback constructively and receives it openly. Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job and application of accrued knowledge in carrying out duties and re