Staff Development Trainer - Motor Vehicle Bureau

Job Description

Staff Development Trainer
Motor Vehicle Bureau -
Department of Revenue
DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The Motor Vehicle and Driver License Division, Motor Vehicle Bureau, is seeking a Staff Development Trainer to serve as a subject matter expert in processing motor vehicle transactions within the new integrated system. This role provides advanced support to the Help Desk team, assists with resolving inquiries from dealerships and license office staff, and contributes to creating and the delivery of training materials.
This position will play a key role in ensuring consistent, accurate, and efficient system use across the state.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
Is a primary resource for Help Desk team members by offering guidance, troubleshooting assistance, and expert-level knowledge of motor vehicle transaction processing.
Assist in responding to calls and inquiries from dealers and license office staff related to transaction processing.
Serve as a liaison between front-line users and project or technical teams and communicate system concerns.
Collaborate with training teams to create, update training content, including step-by-step guides, and reference materials.
Identify recurring issues, knowledge gaps, or training needs based on call trends and Help Desk feedback.
In state regional training may be required.

CORE COMPETENCIES NEEDED:
Creative Thinking
Computer Literacy
Teamwork
Excellent Customer Service
Initiative
Attention to Detail
Excellent Verbal and Written Communication
Learning and Development
QUALIFICATIONS:
Bachelor’s degree and one or more years of relevant work experience. (Substitutions may be allowed.)

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.  Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found
here
.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources office at (573) 751-1291.
The State of Missouri is an equal opportunity employer.