Deputy Operations Manager

Job Description

DEPUTY OPERATIONS MANAGER

ADMINISTRATOR III

Recruitment #26-002588-0051

Department

Office of People's Counsel

Date Opened

8/24/2026 1:00:00 PM

Filing Deadline

9/7/2026 11:59:00 PM

Salary

$76,608 - $91,556 with potential growth to $120,814/year

Employment Type

Full-Time

HR Analyst

Kathryn Busch

Work Location

Baltimore City

Telework Eligible

Yes

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Introduction

The Maryland Office of People's Counsel (OPC) was created in 1924 and is the oldest office of its kind in the U.S. The People's Counsel is appointed by the Attorney General, with the advice and consent of the Senate. OPC is a State of Maryland agency, that works independently to represent Maryland's residential consumers of electric, natural gas, telecommunications, private water and certain transportation matters before the PSC, federal regulatory agencies, and the courts.

The Office of the People's Counsel is seeking an experienced and energetic Deputy Operations Manager for their office. The Deputy Operations Manager ensures smooth administrative operations for the office and fills several essential roles within the administrative team.

GRADE

18

LOCATION OF POSITION

6 Saint Paul Street, Baltimore, Maryland 21202

POSITION DUTIES

The Deputy Operations Manager serves as OPC's Procurement Officer, coordinating procurement activity and drafting and implementing contracts for more than $3.3 million in consulting services expenditures annually. The position is also responsible for oversight of all accounts payable processes and serves as vendor liaison. The position serves as a back-up to the Chief Operations Officer and has a working knowledge of all operations, compliance, financial and administrative activities of the Office of People's Counsel.

Position duties include but are not limited to:

Agency Procurement Officer

Serve as the agency's procurement officer with responsibility for
coordinating more than 50 services contracts annually.
Manage both RFP
and sole source procurement processes and ensure adherence to State
procurement policies.
Post all procurement solicitations and awards on the
eMaryland Marketplace Advantage (eMMA) platform.
For consulting
services to support litigation activities, obtain required sole source
justification documentation and approval from the Office of the Attorney
General.
Draft and execute contracts on behalf of OPC.
Create purchase
orders in FMIS.
Prepare and submit required procurement reports from the Department of
General Services (e.g. PAAR reporting).
Serve as Vendor Liaison - manage MBE, SBR and VSBE designations;
process company address changes; track agency payment methods; and
review vendor registration status and standing with SDАТ.
Serve as the agency's Procurement Card Program Administrator.

Deputy Administrator

Coordinate all accounts payable invoice processing. This includes logging
of all incoming invoices, checking invoices against approved contract
rates, capturing necessary approvals from lead attorneys and other staff,
and coordinating with the fiscal administrative officer to ensure timely
payments are made in FMIS / with the General Accounting Division.
Support the Chief Operating Officer with annual upkeep of the agency's
Policies and Procedures Manual, and drafting of new policy documents as
needed.
Provide additional financial administration support in accordance with the
State's accounting policies and procedures.
Serve as back-up for miscellaneous office operations duties including a
range of Fiscal, HR, Facilities Management, IT and Strategic Planning
responsibilities in the Chief Operating Officer's absence.

Agency Records Officer

Serve as agency records officer, manage agency records retention
schedule and oversee proper archival and deletion of agency records.
Monitor OPC's electronic file organizational structure to ensure staff
adherence to document filing protocols.
Serve as agency Public Information Act (PIA) liaison, coordinate
responses to PIA requests.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will posses the following:

Project Management Experience
Records Management Experience
Procurement Experience

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201.

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

Resumes will not be accepted in lieu of completing the online or paper application.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

Click on a link below to apply for this position:

Fill out the
Supplemental Questionnaire and
Application NOW using the Internet.

Apply Online

View and print the Supplemental Questionnaire.
This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire
here.

Apply via Paper Application.
You may also download and complete the Paper Application
here.

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Requirements

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your