Victim Notification Team Lead - FBI

Job Description

Overview

Come join a company that strives for
Extraordinary People and Exceptional Performance
!
Chenega Enterprise Systems & Solutions, LLC,
a
Chenega Professional Services
' company, is looking for a
Victim Notification Team Lead
to oversee the FBI's Child Exploitation Notification Program (CENP), Victim Outreach Support & Strategy Team (VOSS) and Victim Notification System (VNS) in a supervisory capacity to help ensure that the FBI's responsibility for timely notification is met. This position will fulfill requests for VSD victim services providers, assisting the VNS coordinator, CENP coordinator, VOSS coordinator and VSD management directly. The
Victim Notification
Team Lead
will oversee the processing of victim contact information, case documentation and the validation and verification of case files in multiple case management systems.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, and innovative solutions for our clients.

Responsibilities

Oversee VNAs/VOSS and CENPs in a supervisory capacity

Fulfills requests for VSD victim services providers

Assisting the VNS coordinator, CENP coordinator, VOSS coordinator and VSD management directly

Overseeing the processing of victim contact information, case documentation

Validation and verification of case files in multiple case management systems

When directed, perform quality assurance and report generation, and create VNS accounts for victim services providers after the VNS coordinator provides approval

Presenting during briefings, meetings, and training when needed by the coordinator

Review weekly reports and take action as needed

Work with the coordinator to update SOPs

Provide on-the-job training to new victim notification analysts

Assist in maintaining the VNS for numerous Field Offices and Resident Agencies, as well as headquarters, and provide additional support on duties as assigned

Responsible for managing the other contractors on the contract, interviewing new candidates and coordinating all hiring requirements

Setting deadlines and allocating resources effectively to meet objectives

Oversee the project's day-to-day scheduling, ensuring that all tasks are completed on time and team members are appropriately assigned their responsibilities

Submit the AWS requests (in-office & telework) to VSD Management for consideration.

Submit daily attendance report the Contracting Officer's Representative (COR) and VSD PMs

Ensure that the team operates cohesively and maintain a high level of customer satisfaction through clear direction and continuous support

Hold regular team meetings to ensure the staff remains compliant with customer policies and procedures, addressing any issues promptly.

Review and submit completed alternate work schedule tasks, ensuring all necessary adjustments are made for smooth workflow.

Monitor the progress of the project, making adjustments as necessary to keep on track, and implement corrective actions swiftly if needed

Work closely with customer program managers and team leads to streamline processes and increase program efficiency, leading to greater productivity and overall project success

Provide administrative support to customer program managers when needed

Qualifications

Must be able to work onsite in Washington D.C.

Must possess a current and active Top-Secret clearance. Applicants must already hold this clearance. Clearance sponsorship, processing, reinstatement, or upgrades cannot be provided

Bachelor's Degree from an accredited university

Education can be substituted with four (4) years of experience in a professional work environment performing similar administrative tasks to those outlined above

Minimum of four (4) years of experience in a professional work environment

Minimum one (1) year of supervisory experience

Analytical and problem-solving skills

Experience in preparing presentation materials for a wide audience

Communication skills with emphasis on effectively communicating program details, providing detailed analysis and recommendations, communicating with personnel and all levels of management

Experience working in collaborative sessions, while demonstrating verbal communication and presentation skills

Experience producing written documentation, to include procedures and instruction

Experience managing, tracking, prioritizing, and scheduling multiple projects simultaneously and with meeting short deadlines

Ability to recognize when and where problems and opportunities exist and evaluate strengths and weaknesses of potential solutions to problems

Experience and proficiency in Microsoft Office Suite - Excel, Word, and PowerPoint

Minimum one (1) year of experience using Microsoft Excel 2008 or later version in a professional work environment to include:

Creating new spreadsheets

Entering data, auto fill features adding and adjusting columns and rows

Sorting, Filtering and Freezing Panes

Moving and copying worksheets within a workbook

Separating data in one cell to multiple cells using Text - to - Columns

Grouping data together using the Concatenate function

Working knowledge of basic excel formulas

Preferred Qualifications

Master's Degree from an accredited university

Final salary determination based on skill-set, qualifications, and approved funding.

Many of our jobs come with great benefits - Some offerings are dependent upon the role, work schedule, or location, and may include the following:

Paid Time Off

PTO / Vacation - 5.67 hours accrued per pay period / 136 hours accrued annually

Paid Holidays - 11

California residents receive an additional 24 hours of sick leave a year

Health & Wellness

Medical

Dental

Vision

Prescription

Employee Assistance Program

Short- & Long-Term Disability

Life and AD&D Insurance

Spending Account

Flexible Spending Account

Health Savings Account

Health Reimbursement Account

Dependent Care Spending Account

Commuter Benefits

Retirement

401k / 401a

Voluntary Benefits

Hospital Indemnity

Critical Illness

Accident Insurance

Pet Insurance

Legal Insurance

ID Theft Protection

Estimated Salary/Wage
USD $90,000.00/Yr. Up to USD $98,000.00/Yr.