Special Operations and Intelligence Unit Telecommunicator

Job Description

Agency Adult Correction Division Job Classification Title SOIU Telecommunicator (S) Position Number Grade NC05 About Us NC Department of Adult Correction is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry. We have a mission that matters! Description of Work The Special Operations & Intelligence Unit (SOIU) is within the Department of Adult Correction and is responsible for identifying appropriate security goals, objectives, standards, strategies, and technologies used. SOIU also directs activities of both Prisons and Community Corrections staff and oversees the collection, analysis, and sharing of intelligence information. Salary Range: $32,638.00 - $57,116.00 Annually Knowledge Skills and Abilities/Management Preferences This position is responsible for telecommunications and daily operations of the Division of Criminal Information Network terminal. The position reports to the supervisor assigned to Special Operations and Intelligence Unit (SOIU) Communications Center, located at the Yonkers Road Complex in Raleigh, NC. Job responsibilities include the following: Provide accurate and timely information that is coherent and effective in assisting other agencies with appropriately classifying offenders to facilitate lawful apprehension and arrest of criminal offenders Exercise appropriate knowledge and take action in the areas of a computer monitoring system, criminal network application; and further, the daily operations, and maintenance of multiple platforms; knowledge of all systems software, hardware, and NCDAC OPUS mainframe system for use on a daily basis and for providing customer service and assistance to field staff or other authorized officials Serve as a liaison to provide information in time of need for the purpose of public safety and as a primary link with information essential for routine duties and emergency assistance Management Preferences: Experience providing effective forms of communication (written and verbal) Demonstrated ability with interpreting and applying rules, laws, and/or governing security regulations Ability to use software applications to input and retrieve data Current DCI Certification General knowledge of law enforcement and NC DAC terminology General knowledge of probation and parole policies and procedures General knowledge of the prison and court systems The NC Department of Adult Correction continuously recruits for Special Operations Intelligence Unit Telecommunicators and will accept applications regardless of whether there is a current vacancy. Your application for this posting will remain on file for 180 days and will be screened for vacancies as they occur for any shift ( 1st shift hours 6:00 am - 2:00 pm, 2nd shift hours 2:00pm-10:00pm, 3rd shift hours 10:00pm-6:00am ). Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High School or General Educational Development (GED) diploma and two years of dispatcher experience and work efficiently under pressure; or an equivalent combination of education and experience. Necessary Special Qualifications : Must meet applicable Education, Employment and Training standards as required to be Department of Criminal Information (DCI) certified. Must be DCI certified or become certified within 120 days of employment and maintain certification by recertification every 2 years. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Anchal Mishra Email: recruiters@dac.nc.gov