Receptionist & Donations Scheduler

Job Description

Schedule: Monday - Friday, 8:30 am - 4:30 pm

Position Type: Full-time with Benefits

This position is responsible for:

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as data entry and filing. Records accurate and complete donation pickup tickets; plans and schedules the route assignments for Truck Driver(s).

Key Responsibilities:

Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.

Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.

Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.

Receives, responds to, and assists people requesting social service assistance; locates appropriate personnel to assist visitors.

Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in; retains and organizes log sheets

Assists with various data entry, vendor notifications, and filing projects.

Receives and prepares receipts for donations; notifies proper individuals of item arrival by telephone and/or E-mail.

Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets.

Records and updates pickup information; ensures the accuracy and completeness of the same.

Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.

Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints.

Employee Benefits

Health Insurance

Paid Time Off

Aflac Supplemental Insurance

403B Plan

WHAT ARE WE LOOKING FOR IN YOU
What We Are Looking For In You

High school diploma or G.E.D. required, AND

Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities, OR

Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Equal Opportunity Employer Veterans/Disabled

Requirements

What We Are Looking For In You

High school diploma or G.E.D. required, AND

Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities, OR

Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Equal Opportunity Employer Veterans/Disabled