Program Manager (Animal Care and Services) - Public Works

Job Description

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Department of Public Works (DPW) is seeking an individual whose values align with the values of the City's employees.

The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities, and providing animal care and services.
San Jose Animal Care and Services, a division in the Public Works Department, is currently seeking to fill one (1) Program Manager position who will serve as a key member of shelter leadership. This position will be responsible for overseeing the shelter's administrative operations, human resources functions, budget oversight and select external-facing programs. This position directly reports to the shelter's Deputy Director and works closely with shelter management to ensure effective shelter operations.

Key responsibilities include, but are not limited to:
Supervising the administrative team, including Senior Office Specialists, in the day-to-day functions of animal licensing, fee collection, rabies vaccination renewals, front desk operations and related regulatory compliance activities.
Lead and coordinate shelter HR functions, including recruiting, training, and policy enforcement; serve as a partner and liaison for supervisors that are managing performance issues.

Lead the development and oversight of the shelter's budget; responsibilities include monitoring revenues and expenditures, reviewing budget reports, and ensure fiscal accountability across shelter programs and operations.
Interpret budget reports and present budget-related items as warranted.
Prepare and oversee contracts, including shelter contracts.
Coordinating external facing shelter programs and events such as spay and neuter clinic, trap-neuter-return (TNR) program, and other community-based initiatives.
Engage with external stakeholders, as appropriate, to communicate shelter needs, describe services, and align interests. Assist in the development, implementation, and review of shelter related policies and procedures.
Preparing and presenting reports and analyses of shelter operations for internal and external stakeholders.
Utilizing Chameleon or similar shelter enterprise software systems.
Working closely with shelter operations, medical, and field teams on shelter-wide matters and cross-functional initiatives.

The ideal candidate will possess a high level of professionalism, excellent customer service skills, and a supreme work ethic. This position requires excellent judgement, initiative, perseverance, integrity, organizational skills, flexibility, and written and verbal communication skills.

The salary range for this classification is $134,490.72 - $174,851.04 annually. This includes an approximate five percent (5%) ongoing non-pensionable pay. The actual salary shall be determined by the final candidate's qualifications and experience.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Education: Bachelor's Degree in a closely related field.
Experience : Five (5) years of directly related experience, including two (2) years of supervisory experience.
Required Licensing: Some positions may require licensing.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise : Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Knowledge of legal liability and responsibilities related to operations of a municipal animal shelter. Familiarity with animal licensing requirements, rabies vaccination regulations, and related compliance functions is desirable.
Exhibit knowledge of, or ability to learn, HR processes applicable to a municipal shelter environment.
Ability to prepare and maintain accurate administrative records and statistical reports.
Familiarity with community-based programs. Experience with animal services programs such as spay/neuter clinics, trap-neuter-return (TNR) programs, and/or similar external facing programs is desirable.
Experience fostering partnerships and maintaining working relationships with external organizations, including government agencies, animal rescue groups and other animal control agencies.

Computer Skills : Experienced with common business computer applications including but not limited to MS Outlook, MS Word, MS PowerPoint, and MS Excel.
Experience in using Chameleon or similar animal shelter enterprise software is desirable.

Customer Service : Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Ability to handle sensitive or emotional charged interactions with member of the public with composure, empathy and professionalism.
Experience overseeing front-facing staff and ensuring consistent delivery of quality customer services is desirable.

Conflict Management : Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.
Ability to serve as a point of escalation for personnel issues and work collaboratively with departmental HR staff to assess and resolve personnel conflicts or disciplinary matters.

Supervision : Sets effective long and short-term goals based on a good understanding of man