Program Assistant III

Job Description

Introduction

** THIS
POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY**

Purpose

The Program Assistant III creates and maintains databases
and other tracking systems for the Milwaukee Water Works hydrant inspection and
flushing program, facilitates information sharing with other MWW sections and
compiles related statistics and reports.

Essential Functions

Hydrant Inspection and Flushing Program Support

Update standard operating procedures with necessary
revisions.
Collect, enter and track data associated with the hydrant
inspection and flushing work activities in the appropriate database and/or system.
Prepare reports regarding program activities and report programmatic
progress to stakeholders.
Identify issues that may impact data validity and work with
Section management to resolve or modify processes.
Maintain Distribution Section databases and maps associated
with section work activities.

Information Technology (IT) Support

Serve as the Distribution Section liaison with MWW's IT
Section.
Act as a primary contact for user issues with the wireless
work order system.
Troubleshoot minor technical issues with the system and
evaluate solutions.
Escalate complicated technical issues to MWW's IT Section
and/or the vendor.
Assist staff in the use of ArcGIS to help locate fixtures
within the distribution system and to track the City's current and historic
vehicle locations.
Coordinate and perform training of new office staff on the
use of software and programs necessary to the work activities of the
Distribution Section.
Assist the Distribution Staff with other issues involving
computer equipment, such as tablets, smartphones and printers.
Maintain a supply of required IT-related items.
Research and identify new applications or IT-related
solutions that may improve Section operations or efficiency.

Administrative Support

Maintain a log of employee cell phone numbers, cell phone
providers and position/location to ensure proper notifications are sent in emergencies.
Add and update employee information in the CityWatch
emergency callout system.

We welcome qualified individuals with disabilities who are
interested in employment and will make reasonable accommodations during the
hiring process in accordance with the Americans with Disabilities Act (ADA) of
1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)
of 2008.

Conditions of Employment

Program Assistants must be able to stand, walk, stoop, push,
and pull, as well as move and lift objects weighing up to 10 lbs. regularly.

Minimum Requirements

Regular status as a City of Milwaukee employee, having
successfully completed a probationary period for a civil service position, or
status as a City of Milwaukee employee in a fixed-term position.
Associate Degree in office administration, business
management, information technology, or a related field from an accredited
college or university.
Three years of administrative support experience performing
duties closely related to the position.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts
to your employment application. The hiring department will verify candidates'
education as part of the background screening process prior to extending any
job offer.

Desirable Qualifications

Experience with enQuesta, Service-Link and Cognos reporting.

Knowledge, Skills, Abilities & Other Characteristics

Technical

Knowledge of best practices for providing administrative
support.
Knowledge of the principles and practices of providing
customer service.
Ability to read and interpret job-related documents,
including construction plans, as-builts, and Geographical Information System
(GIS) maps.
Ability to effectively use standard computer programs such
as Microsoft Word, Excel, and Outlook.
Ability to learn software and applications specific to MWW-Distribution,
such as the work order database.
Ability to become proficient in the use of a variety of mobile
devices running both iOS and Android operating systems.
Proficiency using database management applications and the
ability to perform accurate data entry.
Ability to effectively operate office equipment, including
telephones and copiers.
Ability to effectively evaluate program needs, data systems
and work processes.
Ability to compile and analyze data and generate reports regarding
program activities.

Communication and Interpersonal

Written communication skills to write reports and other
documents that are thorough, clear, well-crafted and error-free.
Verbal communication skills to work with customers, co-workers
and vendors effectively.
Ability to demonstrate concern for meeting or exceeding the
needs of both external and internal customers.
Ability to work both independently and in a team-oriented,
collaborative environment.
Ability to work effectively and cooperatively with
co-workers and other individuals whose backgrounds may differ from one's own.

Organization, Judgment, and Professionalism

Ability to think critically and analytically.
Ability to perform work with a high degree of accuracy,
detail, and quality.
Ability to exercise judgment, discretion, tact, and
diplomacy and to remain calm under pressure.
Ability to demonstrate a high degree of initiative, planning
skills and dedication to the improvement of processes.
Ability to organize, work independently, and complete
assignments and projects on time.
Honesty, integrity, professionalism, and the ability to
maintain confidentiality.
Ability to serve as an effective custodian of City
resources.

Current Salary

The
current salary range (Pay Range 5JN) is $62,229-$77,296 annually, and
the resident incentive salary range for City of Milwaukee residents is $64,718-$80,388 annually. Appointment will be made in accordance with
the provisions of the City of Milwaukee Salary Ordinance.

Selection Process

THE SELECTION PROCESS will be job-related and will
consist of one or more of the following: an evaluation of related education,
experience, and accomplishments, an evaluation of written communication,
interviews, and/or other assessment methods. The Department of Employee
Relations and the Department of Public Works reserve the right to call only the
most qualified candidates to proceed in the selection process. Information from
the selection process will be used to make a hiring decision. Selected
candidates will be transferred and/or promoted to the position.
INITIAL FILING DATE - The selection process will
be held as soon as practical after the deadline listed above. Receipt of
applications may be discontinued at any time after this date without prior
notice. However, recruitment may continue until the City's needs have been met.
The applicant is responsible for attending all phases of the selection process
at the time and place designated by the hiring authority.
NOTE: Transfer/Promotional Opportunities and
Promotional Examinations are not open to Milwaukee Public Schools employees or
to the public. Only current City of Milwaukee employees and civilian personnel
in MFD and MPD, hired through a City Service Commission process, who have
successfully completed a probationary period for a Civil Service position, or
who have status as a City of Milwaukee employee in a fixed-term position, will
be considered. Individuals with exempt, provisional, temporary, or emergency
appointments are not eligible for transfer.

Additional Information

APPLICATIONS and further information may be accessed by
visiting www.jobapscloud.com/MIL.
If you would like assistance completing an application,
please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
The Department of Employee Relations is located at City
Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO 501
The City of Milwaukee values and encourages diversity and is
an equal opportunity employer.

Requirements

Requirements

Regular status as a City of Milwaukee employee, having
successfully completed a probationary period for a civil service position, or
status as a City of Milwaukee employee in a fixed-term position.
Associate Degree in office administration, business
management, information technology, or a related field from an accredited
college or university.
Three years of administrative support experience performing
duties closely related to the position.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts
to your employment