Part-Time Box Office Representative

Job Description

The Martin Marietta Center for the Performing Arts Center invites qualified candidates to apply for the part-time position of Box Office Representative. We strive to create enjoyable, memorable experiences for our guests. The Box Office Representative plays a critical role in achieving this goal and creating a positive impression of our venue.
The Box Office Representative's primary duty is selling tickets for events at the Martin Marietta Center for the Performing Arts. This involves heavy customer interaction and handling cash transactions. Selected candidates must be comfortable, proficient and trustworthy with counting cash and giving change back to customers. This position also hands out pre-purchased (will call) tickets to patrons. Attention to detail and accuracy in performing tasks is a must.
Work Schedule
This position requires weeknight and weekend shift work.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Greet and maintain a welcoming environment for all guests

• Process cash and credit card transactions accurately and efficiently

• Assist patrons with ticket purchases and seating selections

• Provide information and respond to patron inquiries about events, schedules, pricing, seating and venue policies

• Distribute will-call tickets and guest-list tickets

• Help prepare the Box Office before events and close/reconcile it afterwards

• Follow policies regarding ticketing, cash handling, confidentiality and customer service

Education and Experience
High School diploma or G.E.D. equivalency; 1 to 3 years' experience in customer service, call center, face-to-face customer service, or related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Preferred Qualifications
• Proficiency in spoken Spanish to communicate with guests

Knowledge Of:

• Ticketmaster System

• Theaters and Amphitheater seating and layout

• Downtown area hospitality venues

• Customer service principles

Skill In:

• Attention to detail

• Phone etiquette

Ability To:

• Maintain professional composure in difficult customer service situations

• Maintain awareness of upcoming venue events

ADA and Other Requirements:
Work Environment and Physical Effort:
Light: Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Light work may include walking or standing to a significant degree and/or sitting a majority of the time while pushing or pulling arm or leg controls.
Work Environment:
Employees will frequently work in an office or similar indoor environment.
Work Exposures:
Employees will occasionally be exposed to individuals who are hostile or irate.
The City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are available upon request.