Merchandise Processing Supervisor

Job Description

Merchandise Processing Supervisor

Location:
Des Moines, IA
Pay:
$13.00 per hour
Job Type:
Full-time
Schedule:
40 hours per week. Flexible scheduling required, Monday - Saturday days, evenings, weekends
Benefits:

Medical, prescription drug, dental, vision, and hearing coverage

Employer-paid basic life and AD&D insurance

Employer-paid basic long-term disability coverage

Optional voluntary life, short-term disability, and enhanced long-term disability coverage

Paid vacation, sick time, and holidays

Flexible spending accounts

403(b) retirement savings plan

Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community.
In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

What You'll Do

Production & Team Leadership

Direct and ensure completion of daily tasks for production team members, including workspace maintenance

Train new team members on production expectations and processes

Perform quality control inspections to ensure only the best products reach the sales floor

Track and report production metrics at scheduled intervals

Implement strategies to meet product acquisition, production, and sales goals

Manage product rotation and inventory control processes

Operations & Quality Control

Maintain organized workspaces and prepare for next-day production

Support store maintenance and safety protocols

Place and coordinate supply orders for processing needs

Implement product control procedures to prevent shrinkage

Monitor and control property, utility, and supply usage

Customer & Team Relations

Seek ways to improve donor and shopper experiences

Support management in fostering positive understanding of policies and procedures

Communicate effectively with store management regarding operations

Direct complaints and concerns appropriately to management

Training Provided

Paid training on production expectations and store procedures

Ongoing coaching and support from store leadership

Opportunity to build retail and customer service skills

Why Join Us

Mission-driven work that supports programs in your community

On-the-job training

Team-oriented environment

Employee Discount, Employee Assistance Program, and more!

What You Need

Required

High School Diploma or GED

Experience following and giving direction

Strong English communication skills

Basic computer proficiency including payroll systems

Ability to pass pre-employment drug test and background check

Basic math skills

Preferred

Retail sales production and/or thrift store experience

Physical Requirements

Regular standing, walking, and manual dexterity

Ability to lift/move up to 50 pounds regularly

Occasional lifting up to 100 pounds

Capability to climb, balance, stoop, kneel, or crouch as needed

Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

Flexibility to work weekends and evening hours

Available for occasional travel to various locations for work or training

Working Environment

Store environment with quiet to moderate noise level

May experience temperature fluctuations based on weather

Some exposure to dust

Extended periods of standing possible

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.