Information Technology Generalist 2

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service! Opens in a new window Opens an external website Opens an external website in a new window Accept Deny Non-Essential Manage Preferences Close Cookie Preferences For full functionality of this page it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser Information Technology Generalist 2 | Find Your Passion for Public Service! page has loaded. Information Technology Generalist 2 | Find Your Passion for Public Service! page has loaded. Skip to main content Click here or press any key to continue. Commonwealth of PA - Opportunities for All Job Seekers Menu Commonwealth of PA - Opportunities for All Job Seekers Sign In Saving... Account could not be created. Please fix the errors to continue. Sign In All fields are required Create an account Username or Email Password Sign In Forgot username | Reset password Sign in with GoogleSign in with Google. Opens in new tab Facebook Don't have an account? Create one. Already have an account? Sign In. User profile dropdown menu for Username Applications Inbox Profile Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Applications Inbox Profile Go to Background Investigation Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Welcome! Thanks for creating an account. Find Your Passion for Public Service! powered by NEOGOV ® Information Technology Generalist 2 Print Apply  Information Technology Generalist 2 Salary $67,736.00 - $102,905.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-40059-01542 Department Liquor Control Board Division LC Entprs Intgrtn QA and Tstng Opening Date 01/12/2026 Closing Date 1/26/2026 11:59 PM Eastern Job Code 01542 Position Number 00071174 Union AFSCME Bargaining Unit A4 Pay Group ST08 Bureau / Division Code 00268853 Bureau / Division Enterprise Integration QA & Testing Division Worksite Address Northwest Office Building Worksite Address 910 Capital Street City Harrisburg, Pennsylvania Zip Code 17124 Contact Name Jennifer Mills Contact Phone 717.307.2021 Contact Email jennmills@pa.gov Description Benefits Questions THE POSITION The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology Generalist 2 in the Bureau of Enterprise Applications Solutions, Enterprise Integration QA and Testing Division. In this role you will be responsible for the upkeep and maintenance of all PLCB stores as a part of the Point-of-Service (POS) team - to include equipment like scanners, pin pads, registers and other related stuff. The position will be handling equipment as well as responsible for some software/application development and maintenance. Apply with us today! DESCRIPTION OF WORK The general area of responsibility of the position is to work as a technical specialist for the Point-of-Service (POS) system. The duties include support, maintenance, and enhancements to the POS system. The position also supports integration of the PLCB (Pennsylvania Liquor Control Board) ERP (Enterprise Resource Planning) system with the POS system. This position shares a division of statewide responsibility for the Pennsylvania Liquor Control Board's Point of Service (POS) System, which includes both hardware and software for each of over 600 Fine Wine and Good Spirits stores, 10 training academies, several testing sites and management systems. Additional responsibilities include:Oversees and coordinates the installation of POS equipment and systems in all sites, stores and temporary locations such as festival stores. Ensures that the equipment and systems are installed correctly by working with several support personnel with ranging degrees of technical knowledge. Works with various teams and contractors to accomplish this activity.Provides a variety of technical support, consultation, and systems enhancement activities for users in various areas of the Liquor Control Board. Acts as an expert on the subject of POS.Responds as advanced support to escalated problems from Service Now tickets and incoming calls. Problems come from a variety of users and support staff. Opens and resolves service requests with vendors as well as with the internal help desk system.Provides on-call support for critical issues during off hours on a rotating basis. This includes weekends and some holidays.Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:Full-time employmentWork hours are 9:00 AM to 5:30 PM, Monday - Friday, with a 60-minute lunch.Telework: This position is eligible for telework. You will have the opportunity to work from home part-